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Mental Health Performance |
The table below is a standard list of mental health care metrics that are complied annually for hospitals in England. You can use this list to see how Fordingbridge Hospital is doing in areas that may be important to you. |
Health Metric | Detail | Indicator |
---|---|---|
Care planning | 6.98 on a scale of 0 - 10 | 6.98 |
CQC mental health trust ratings | Requires Improvement | 3 |
Delayed transfers of care | 9.48% bed days lost due to delays | 9.48% |
Help out of hours | 6.35 on a scale of 0 - 10 | 6.35 |
NHS England patient safety notices | Poor - some alerts not signed off after deadline | 1 |
Open and honest reporting | Amongst the best | 3 |
Overall views and experience | For average: 7.08 on a scale of 0 - 10 | 7.08 |
People on CPA followed up within 7 days of an inpatient discharge | 96.7% of people were followed up | 96.7% |
Percentage of staff receiving job-relevant training, learning or development in past 12 months | 85.15% received relevant training/learning/development | 85.15 |
PLACE patient led assessment of the care environment: condition, appearance, maintenance | 94.2% | 94.2% |
PLACE patient led assessment of the care environment: privacy, dignity, wellbeing | 86.8% | 86.8% |
Proportion of admissions gate-kept by CRHT teams | 99.1% of admissions | 99.1% |
Proportion of people receiving physical health advice and support from community services | 5.04 on a scale of 0 - 10 | 5.04 |
Recommended by staff | 3.57 out of 5 | 3.57 |
Patient Ratings | ||||||||||||
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By: | Vi Brock |
| Jun 9 2018 | |||
I was admitted to fordingbridge hospital to recover from a hip replacement following a fall. All the staff were very friendly, polite, respectful and looked after my every need. The ward was cleaned thoroughly every day. The food was just perfect and when I had an appointment in Southampton hospital I was given a packed lunch to take with me and was cooked a meal in the evening as I had missed out at lunchtime. Although there are set visiting hours, when family were unable to visit during those times the hospital staff were flexible and accommodated family as long as it was not during meal time. I really cannot rate this hospital highly enough, although I was desperate to get home, I was sad to leave all the staff and miss the delicious food. Original Comment Report... Reply from Southern Health NHS Foundation Trust Mon, 11 Jun 2018 15:14:38 +0100 Dear Vi What a lovely story to read. I am so pleased that your experience at Fordingbridge Hospital enabled you to have a positive recovery during your stay. I will pass this comments to the Team and they will be delighted. Kind Regards Nikki Patient Experience Team |
By: | Anonymous |
| Jun 14 2015 | |||
My Mother stayed at Ford Ward [bed 2/1] for 3 weeks from the 13th May 2015 and I have nothing but praise for the way in which she was treated. She has no complaints herself about the staff or the facilities and in fact when it came down to it was reluctant to leave and change to the Re-ablement unit. The staff were polite, helpful and attentive. Their patience was endless, not sure how they managed to keep their cool all of the time. If I had to be in hospital, that's where I want to be. Thanks to you all from me, my three sisters and of course my mother. Original Comment Report... |
By: | Tony Green |
| Jul 19 2014 | |||
Apart from 2 or 3 nurses a sister and a caring porter there was a total lack of good caring nursing. After 3 weeks in Fordingbridge I discharged myself and came home traumatised from my experience. After 3 weeks in Southampton General I was promised intensive physio if I went to Fordingbridge - in 3 weeks I received about 20 minutes of physio altogether. One of the physios even told me I would never walk again! Even if this was true, and she didn't know if it was, she should never have told me like that. They said they only had 2 physios for 20 patients so not to expect much physio. I was told that Fordingbridge was for rehab and all they had to see that we got up for meals and washed and dressed. I spoke to a patient who had been in there for 20 weeks and one who had been in there for 16 weeks! One male nurse regularly woke me by grabbing my arm at 6 am to put a BP cuff on and stuck a thermometer in my ear then dropped my arm back on the bed without a word. On more than one occasion the late shift gathered at the end of my bed after we had been settled down for the night and had a noisy discussions about hospital procedure and staffing arrangements and whether they should change jobs. I know it was more difficult for me because I couldn't see, but I didn't feel I was given the reassurance that would have made all the difference. Original Comment Report... Reply from Southern Health NHS Foundation Trust Thu, 24 Jul 2014 11:16:36 +0100 Dear Mr Green Thank you for taking the time to post the feedback about your experience at Fordingbridge Hospital. We are very sorry to hear about the care that you received and Vicky Melville, Integrated Services Matron will be contacting you to discuss your feedback. The Trust recognises that in order to improve our services we must listen to the people who use them and learn from their experiences so that we can make changes where necessary and ensure that other people do not have the same experience. If you wish you can also contact Complaints and PALS on 02380 874065 or by e-mail hp-tr.complaints@nhs.net as we would welcome the opportunity to discuss your experience with you. Kind regards Complaints and PALS |
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