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- Hospital Information
- Cross Lane Hospital, Scarborough is a care provider near Scarborough and provides mental health care with quality and reviews available to compare on BestcareCompare. This provider has 21 reviews with a rating of 4 out of 5 and a CQC rating of No Rating.
Mental Health Performance The table below is a standard list of mental health care metrics that are complied annually for hospitals in England. You can use this list to see how Cross Lane Hospital, Scarborough is doing in areas that may be important to you. Health Metric Detail Indicator Bed occupancy rate 84.5% acute adult beds occupied 84.5% Care planning 7.51 on a scale of 0 - 10 7.51 CQC mental health trust ratings Good 2 Delayed transfers of care 5.40% bed days lost due to delays 5.40% Help out of hours 6.80 on a scale of 0 - 10 6.80 Improving recording of outcomes information for people receiving treatment 53.2% of people on the Care Programme Approach who have outcomes recorded via HoNOS 53.2% NHS England patient safety notices Good - all alerts signed off where deadline has passed 3 Open and honest reporting Amongst the best 3 Overall views and experience For average: 7.39 on a scale of 0 - 10 7.39 People on CPA followed up within 7 days of an inpatient discharge 97.2% of people were followed up 97.2% Percentage of staff receiving job-relevant training, learning or development in past 12 months 84.38% received relevant training/learning/development 84.38 PLACE patient led assessment of the care environment: condition, appearance, maintenance 91.3% 91.3% PLACE patient led assessment of the care environment: privacy, dignity, wellbeing 87.7% 87.7% Proportion of admissions gate-kept by CRHT teams 96.3% of admissions 96.3% Proportion of people receiving physical health advice and support from community services 5.51 on a scale of 0 - 10 5.51 Recommended by staff 3.83 out of 5 3.83 -
Care Provider Location and near by additional services
Patient Ratings Excellent 11Good Ok Poor Terrible 10Patient Reviews
Cross Lane Hospital, Scarborough
By: Norb Rating:.. 
May 28 2019 Very nice and clean place to be, the food is great, the staff is amazing and always happy to help and there for you when you need them, I want to say thank you for helping me with my recovery you are all real sweet hearts, thank you to you all
Original Comment Report...Reply from Tees, Esk and Wear Valleys NHS Foundation Trust
Mon, 01 Jul 2019 13:39:41 +0100
Thank you for the lovely comments regarding the inpatient ward at Cross Lane hospital Scarborough. It is always lovely to hear we have helped in anyway especially towards recovery. Positive feedback also helps us to develop and ensure that we constantly strive to provide the best care possible.Cross Lane Hospital, ScarboroughBy: Norb Rating:.. May 28 2019 Very nice and clean place to be, the food is great, the staff is amazing and always happy to help and there for you when you need them, I want to say thank you for helping me with my recovery you are all real sweet hearts, thank you to you all
Original Comment Report...Reply from Tees, Esk and Wear Valleys NHS Foundation Trust
Mon, 01 Jul 2019 13:39:41 +0100
Thank you for the lovely comments regarding the inpatient ward at Cross Lane hospital Scarborough. It is always lovely to hear we have helped in anyway especially towards recovery. Positive feedback also helps us to develop and ensure that we constantly strive to provide the best care possible.Cross Lane Hospital, ScarboroughBy: Anonymous Rating:.. 
Mar 2 2019 Reply from Tees, Esk and Wear Valleys NHS Foundation Trust
Thu, 09 May 2019 08:33:41 +0100
We are so very sorry to hear that you feel that your son did not have a good experience of our services. We are committed to providing high quality care and to investigate where this has not been the case. If you would like us to investigate your concerns further, please contact Matthew Thompson, Patient & Carer Experience Manager on 0191 333 3566 or e-mail matthewthompson1@nhs.net who will arrange an appointment for you to meet and discuss your concerns with the relevant team managers.- Write a Review
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