I am not a good patient by any means at the dentist. I haven’t actually been for years and am very embarrassed and ashamed of my teeth and gums. Today I braved my fears and had a check up. The dentist couldn’t have been more pleasant and reassuring. She made me feel so much better about it all, explained all my options and costs andvwe came to a decision about my treatment. I am now confident about returning and looking forward to having nice looking teeth after many years. The nurse was also very kind. Unfortunately I can’t say the same for the reception staff. The lady who dealt with me was miserable and sullen, didn’t bother to make any eye contact, no pleasantries, pleases or thank you’s. Didn’t apologise when she tried to charge me twice, just blamed the dentist. She actually finished with ‘you’re free to go now’. I felt as though I was being released from prison ??
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