We saw the dentist for a prelim with the intention to commence treatment. We were very happy with the dentist and my son was totally comfortable....great, decision made! I had a few admin questions, so I rang, and rang .....noone picks up the phone. I left a message. I then emailed over the next few days, I receive a holding email promising a response when a member of staff returns, I receive a holding return to my earlier message....that’s 7 working days ago...I have rung and left messages and emailed for a response to my question.....I only wanted to understand the school time discount and whether it applies to the Horsham practice. I am sure clinically it would have been a great place to have treatment, but if you don’t respond to patient queries in a timely fashion on a basic matter, what confidence is there that you would respond appropriately to an urgent issue. Very disappointed.
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