From the moment you step into the door, you are treated as a really valued and welcomed "customer." The receptionists are so friendly and over the course of their treatments, know my sons so well that we don't even need to give their names when checking in. The main orthodontist, is great. She explained fully to both boys (10 and 14 at the start) what the treatment would involve and let them make decisions such as colours rather than assuming that we would as parents. The only minor issue we found was due to the quality of retainer for my eldest resulting in his teeth being a little misaligned still. Their orthodontist has suggested a further short treatment to resolve this and they have changed retainer supplier due to their quality concerns.
Original Comment Report...