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NameCastle Street Surgery
AddressCastle Medical Practice
27 Castle Street
Luton
LU1 3AG
Phone01582729242

Fax01582 725192

Websitehttp://www.castlestreetsu

Email

RatingStar Rating 24 Reviews
CQCCQC Rating

CCGNHS Luton CCG
E PrescriptionsAvailable
Status :Open
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 GP Information
Castle Street Surgery is a GP Practice in Luton and provides a list of services listed below if available. This GP practice has 23 reviews with a rating of 2 out of 5 and a CQC rating of Requires improvement.

  Opening Times    Open
DayOpening Times
Mon08:00-13:0013:00-18:30
Tue08:00-13:0013:00-18:30
Wed08:00-13:0013:00-18:30
Thu08:00-13:0013:00-18:30
Fri08:00-13:0013:00-18:30
AA
 CQC Rating   CQC Rating

Safe
Good

Effective
Good

Caring
Requires improvement

Responsive
Requires improvement

Well-Led
Good




  GP LocationDirections
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GP Services
  • Asthma Clinic
  • Baby clinic with health visitor
  • Child Immunisations
  • COPD clinic with spirometry
  • Learning disability health check
  • Minor surgery (removal of moles,skin lesions)
  • Phlebotomy
  • Travel health with yellow fever
AA
GP Performance

The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Castle Street Surgery is doing in areas that may be important to you.
Health MetricDetailIndicator
Cervical Screening Ages 25 to 491,485 individuals have been screened out of a possible 3,238 eligible people.

A total of 45.9% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 1,106 people to hit the required 80% screening target.		1,485
Cervical Screening Ages 50 to 64824 individuals have been screened out of a possible 1,204 eligible people.

A total of 68.4% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 140 people to hit the required 80% screening target.		824
Overall number of GP appointments4,124 Number of appointments in Aug 2023 from a practice list size of 16,528 patients4,124
Face to face appointments3,620 Face to Face appointments in Aug 2023 which is 87.8% of the total number of appointments.3,620
Home Visits0 Home Visits in Aug 2023 which is 0% of the total number of appointments.0
Telephone appointments467 Telephone appointments in Aug 2023 which is 11.3% of the total number of appointments.467
Unknown appointments37 Unknown appointments in Aug 2023 which is 0.9% of the total number of appointments.37
Video call appointments0 Video call appointments in Aug 2023 which is 0% of the total number of appointments.0


AA
   Patient Ratings
..

Excellent
4

Good
1

Ok
1

Poor
2

Terrible
16

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Patient Reviews

Castle Street Surgery
By:Anonymous
Date:May 13 2024
Rating:Star Rating
Review Source

Let's face the cold hard reality there are some very good doctors at castle street practice Luton who are credit to the professi.  Unfortunately.  The people who own / run the practice are there to make money. and that is more important to them than patience, life or care.The CQC report shows from 2020.The practice even then needs improvement. The only way you are going to see any improvement. Is Email the CQC at Concerns@cqc.org.uk And if enough people do it continuously, they will go back in and they will condemn the practice So it will have  to get it act together. Or lose NHS status  i.e. no money. Thi is down to you If you make enough concerns / complaints they will have no choice but to act. So the choice is simple. Dad's army.Or send an email. For more serious situations a  formal complaint . And when they don't respond within 6 months (yep that's right  months not the 28 days they are saying on there web site  it comes under 209 NHS act) give it to the ombudsman. On this link.  If you don't do it for yourselves do it for all the people who don't know this Information and OAP,sphso.enquiries@ombudsman.org.uk The Luton ICB controls what money it gets as well as dropping them a line as well maybe good. https://www.england.nhs.uk/contact-us/about-nhs-services/contact-your-local-integrated-care-board-icb/blmkicb.contactus@nhs.net

Castle Street Surgery
By:Anonymous
Date:Sep 19 2019
Rating:Star Rating
Review Source

Can never get through on the phone and when you do told that the surgery is closed and need to get to Stopsley. Even before closure since June could never make an appointment. Staff are rude and uncaring.
Original Comment Report...

Castle Street Surgery
By:Anonymous
Date:Sep 16 2019
Rating:Star Rating
Review Source

I keep being fobbed off regarding the reopening of the Castle street surgery. I need regular tests and am now looking for an alternative practice. The practice has now been closed for 3 months. And I have various issues not being addressed by this shoddy service. Why are we not being properly updated on whether or when the practice will reopen. The Kingfisher practice is so remote it is not easily accessible to those living in south Luton.
Original Comment Report...

Reply from Castle Street Surgery
Wed, 25 Sep 2019 13:37:40 +0100

We are very sorry for the inconvenience caused to our patients but unfortunately the circumstance of the closure at Castle Medical Practice has been out of our control. The first flood happened at the end of June when a scaffolding pipe was dropped from the roof and hit one of the main waste pipes in the building. The fallout was that we had sewage flooding into the surgery and for health and safety reasons we had to shut. We were then waiting for the building to dry out to assess the damage. A second flood took place 10 days later when a drinks can entered the waste system which became blocked. This caused a backup of human waste which found its way out of one of our toilets causing a large amount of waste to again flood the surgery causing further damage. Thankfully we have had no further leakages of sewage, but it has meant that the work that had to be carried out was extensive. For infection control reasons we have not been able to move quicker, we had to wait for the building to dry out so that we could assess the damage to the fixtures and fittings. The surgery has had to have new flooring, skirting boards, ceiling tiles, new reception desk and doors. There has also had to be a large amount of painting carried out to bring the surgery to a fit state. Specialist cleaners have had to be brought in to ensure that we met the requirements of infection control. We are expecting the work to finish by the middle of October and as soon as we can we will reopen the surgery for patients to book appointments. We will put a post on our website and send messages via mobile phones. During this period we have been based at our branch surgery in Crawley Green Road and patients have been able to book appointments via the same telephone number to be seen there.

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Castle Street Surgery

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