| Name | The Portmill Surgery | ||||||
| Address | 114 Queen Street Hitchin SG4 9TH | ||||||
| Phone | 01462434246 | ||||||
| Fax | 01462 441246 | ||||||
| Website | |||||||
| Rating |  26 Reviews | ||||||
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| CCG | NHS East And North Hertfordshire CCG | ||||||
| E Prescriptions | Available | ||||||
| Status : | Open | ||||||
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| Name | The Portmill Surgery | ||||||
| Address | 114 Queen Street Hitchin SG4 9TH | ||||||
| Phone | 01462434246 | ||||||
| Fax | 01462 441246 | ||||||
| Website | |||||||
| Rating | 26 Reviews | ||||||
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| CCG | NHS East And North Hertfordshire CCG | ||||||
| E Prescriptions | Available | ||||||
| Status : | Open | ||||||
| Share |
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| See More Doctors near here | |||||||
| GP Information |
| The Portmill Surgery is a GP Practice in Hitchin and provides a list of services listed below if available. This GP practice has 26 reviews with a rating of 3 out of 5 and a CQC rating of Good. |
| Day | Opening Times | |||
| Mon | 08:00-18:30 | |||
| Tue | 08:00-18:30 | |||
| Wed | 08:00-18:30 | |||
| Thu | 08:00-18:30 | |||
| Fri | 07:00-18:30 | |||
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-Led | Good |
| GP Services | ||||
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| GP Performance | |||||
| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how The Portmill Surgery is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1,716 individuals have been screened out of a possible 2,236 eligible people.A total of 76.7% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 73 people to hit the required 80% screening target. | 1,716 |
| Cervical Screening Ages 50 to 64 | 1,170 individuals have been screened out of a possible 1,410 eligible people.A total of 83% of possible patients have been screened which is above the required mimimum standard. | 1,170 |
| Overall number of GP appointments | 5,676 Number of appointments in Aug 2023 from a practice list size of 14,017 patients | 5,676 |
| Face to face appointments | 4,114 Face to Face appointments in Aug 2023 which is 72.5% of the total number of appointments. | 4,114 |
| Home Visits | 0 Home Visits in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Telephone appointments | 1,095 Telephone appointments in Aug 2023 which is 19.3% of the total number of appointments. | 1,095 |
| Unknown appointments | 31 Unknown appointments in Aug 2023 which is 0.5% of the total number of appointments. | 31 |
| Video call appointments | 436 Video call appointments in Aug 2023 which is 7.7% of the total number of appointments. | 436 |
| Excellent | 5 |
| Good | 7 |
| Ok | 4 |
| Poor | 4 |
| Terrible | 6 |
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My son has had a cough for three weeks. I completed an econsult and three days later was emailed at 1133 with a face to face appointment for 1410 the same day. I didn't check my emails and can't make the appointment. Now it's impossible to find out how I can rearrange or reschedule. If it wasn't such a vital service it'd be funny. Instead it just deeply sad and worrying | |||||||
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Unfortunately this surgery is oversubscribed so you can never get an appointment. Patients have to ring at set times to fight for one of the few appointments.The referral progress is also overly convoluted, taking an unnecessary long time to be seen by a consultant. There is also no dedicated midwife at the practice affecting the level of care. Reply from The Portmill Surgery Wed, 21 Aug 2019 13:35:55 +0100 We are sorry that you have had difficulty obtaining an appointment. We offer pre-bookable appointments 2 weeks, 1 week and 1 day in advance, all of which are available to book through online services and by telephone. Other appointments are made available each day. Once a referral has been made by your GP the process and waiting time to see consultants is the responsibility of the hospital and we have no control over this. Portmill Surgery has 2 dedicated midwives who attend the Practice on Mondays and Fridays. As with all surgeries in this area, these are provided by East & North Herts NHS Trust and are not employed directly by the Practice. Should you wish to discuss any of your issues further please contact the Practice Manager. | |||||||
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My experience at the surgery, is always positive. From reception to the GPs the whole team, makes you feel important and at ease. Some times I forget why I came to the surgery. Everyone treats you with respect and dignity. All my concerns are dealt with efficiently. Most of all I get that satisfying feeling, that I am in good hands.??????????
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