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| Name | Shephall Health Centre | ||||||
| Address | 29 Shephall Way Stevenage SG2 9QZ | ||||||
| Phone | 01438312097 | ||||||
| Fax | 01438 723682 | ||||||
| Website | http://www.shephallwaysur | ||||||
| Rating |  15 Reviews | ||||||
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| CCG | NHS East And North Hertfordshire CCG | ||||||
| E Prescriptions | Available | ||||||
| Status : | Closed | ||||||
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| See More Doctors near here | |||||||
| GP Information |
| Shephall Health Centre is a GP Practice in Stevenage and provides a list of services listed below if available. This GP practice has 15 reviews with a rating of 2.9 out of 5. |
| Day | Opening Times | |||
| Mon | 08:30-18:30 | |||
| Tue | 08:30-18:30 | |||
| Wed | 08:30-18:30 | |||
| Thu | 08:30-18:30 | |||
| Fri | 08:30-18:30 | |||
| GP Services | ||||
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| GP Performance | |||||
| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Shephall Health Centre is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1,249 individuals have been screened out of a possible 1,675 eligible people.A total of 74.6% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 91 people to hit the required 80% screening target. | 1,249 |
| Cervical Screening Ages 50 to 64 | 651 individuals have been screened out of a possible 862 eligible people.A total of 75.5% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 39 people to hit the required 80% screening target. | 651 |
| Overall number of GP appointments | 2,956 Number of appointments in Aug 2023 from a practice list size of 9,633 patients | 2,956 |
| Face to face appointments | 2,363 Face to Face appointments in Aug 2023 which is 79.9% of the total number of appointments. | 2,363 |
| Home Visits | 0 Home Visits in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Telephone appointments | 500 Telephone appointments in Aug 2023 which is 16.9% of the total number of appointments. | 500 |
| Unknown appointments | 93 Unknown appointments in Aug 2023 which is 3.1% of the total number of appointments. | 93 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Excellent | 4 |
| Good | 2 |
| Ok | 3 |
| Poor |
| Terrible | 6 |
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Why is it that I am no1 in the queue (for an hour) when trying to get test results? This is absolute rubbish, receptionists do not take over an hour on the telephone to pass on test results. I imagine the phone just gets switched over keeping people hanging on just because they can't be bothered to answer the telephone... Would also like to know why it is that patients cannot use the toilet at the surgery? When an 80 year old lady asked if she could use the loo ( as there is an artificial plant in front of the loo door) she was told she could not use it as the receptionist has to then clean it. WTF is going on with this place? | |||||||
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I have read the previous reviews and can only say that I have never experienced any of the issues mentioned in a couple of them. I have been with the practice all of my life (59 years) and can honestly say that the service and staff are first rate.
Understandably appointments can be difficult to arrange for when you want, but I have always been advised that spaces may be available "On the day" if I ring at 8.30 / 12.30.
I find the doctors very informative and supportive, going that extra mile for me on more than one occasion (e.g. going back to the Health Trust to support my request for elective surgery). I have also been phoned by GP's in response to queries rather than having to attend surgery (so everyone benefits!).
Very sad the number of people not turning up for appointments without contacting the surgery - are people aware that there is a 24 hour online service (also gives access to test results).
Keep up The good work! | |||||||
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My wife and I have been patients with this practice for 60 years,and we have always been treated efficiently and with respect Our doctor is a really nice bloke and his most recent treatment has brought welcome relief Thanks Doc !!! In fact, thanks for everything. | |||||||
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