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| Name | The Garden City Surgery | ||||||
| Address | 59 Station Road Letchworth Garden City SG6 3BJ | ||||||
| Phone | 01462624000 | ||||||
| Fax | 01462 624004 | ||||||
| Website | http://www.gardencitysurg | ||||||
| Rating |  27 Reviews | ||||||
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| CCG | NHS East And North Hertfordshire CCG | ||||||
| E Prescriptions | Available | ||||||
| Status : | |||||||
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| GP Information |
| The Garden City Surgery is a GP Practice in Letchworth Garden City and provides a list of services listed below if available. This GP practice has 27 reviews with a rating of 2.5 out of 5 and a CQC rating of Good. |
| Day | Opening Times | |||
| Mon | 08:00-18:30 | |||
| Tue | 08:00-18:30 | |||
| Wed | 08:00-18:30 | |||
| Thu | 08:00-18:30 | |||
| Fri | 08:00-18:30 | |||
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-Led | Good |
| GP Services | ||||
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| GP Performance | |||||
| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how The Garden City Surgery is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1,011 individuals have been screened out of a possible 1,554 eligible people.A total of 65.1% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 233 people to hit the required 80% screening target. | 1,011 |
| Cervical Screening Ages 50 to 64 | 491 individuals have been screened out of a possible 679 eligible people.A total of 72.3% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 53 people to hit the required 80% screening target. | 491 |
| Overall number of GP appointments | 3,467 Number of appointments in Aug 2023 from a practice list size of 8,136 patients | 3,467 |
| Face to face appointments | 3,026 Face to Face appointments in Aug 2023 which is 87.3% of the total number of appointments. | 3,026 |
| Home Visits | 0 Home Visits in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Telephone appointments | 360 Telephone appointments in Aug 2023 which is 10.4% of the total number of appointments. | 360 |
| Unknown appointments | 81 Unknown appointments in Aug 2023 which is 2.3% of the total number of appointments. | 81 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Excellent | 3 |
| Good | 5 |
| Ok | 5 |
| Poor | 4 |
| Terrible | 10 |
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Once again on a visit to the surgery, the staff on reception completely ignore your presence. I had to wait for 5 minutes or more while the staff behind the desk had a good long chat about what they did yesterday and on how the grandkids were doing. Completely unacceptable.Time, at last, to move to another practice where they don't think you are the invisible man. | |||||||
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The staff on reception at this surgery really need training on how to speak to patients when they visit. Once again I have found them to be very condescending in the manner that they deal with you when approached at the desk.
Always far too busy in what they are doing to be bothered to look up and ask if they can help or say I will be with you in a moment. God forbid if you speak to them before they acknowledge your presence.
Can I suggest that maybe the surgery could have a separate inquiry desk with no computer screens or phones and just a person who really wants to give help when you visit
I hope the practice manager will find this review useful at the staff meetings. | |||||||
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If you need to see a doctor don't come here. I have called 15 times this morning to get an appointment each time they are engaged. How is this possible? Sure they have turned phone off and it is not only this time. Seems to happen all the time and on the rare time you do get through the receptionists are awlful | |||||||
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