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NameCity Way Surgery
Address65 - 67 City Way
Rochester
ME1 2AY
Phone01634843351

Websitehttps://www.citywaymedica

Email citywaymedicalpractice@n

RatingStar Rating 86 Reviews
CQCCQC Rating

CCGNHS Medway CCG
E PrescriptionsAvailable
Status :
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 GP Information
City Way Surgery is a GP Practice in Rochester and provides a list of services listed below if available. This GP practice has 85 reviews with a rating of 2.8 out of 5 and a CQC rating of Requires improvement.

  Opening Times    
DayOpening Times
Mon08:00-12:0014:00-18:30
Tue08:00-12:0014:00-18:30
Wed08:00-12:0014:00-18:30
Thu08:00-12:0014:00-18:30
Fri08:00-12:0014:00-18:30
AA
 CQC Rating   CQC Rating

Safe
Requires improvement

Effective
Requires improvement

Caring
Requires improvement

Responsive
Requires improvement

Well-Led
Requires improvement




  GP LocationDirections
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GP Services
  • Child Immunisations
  • Learning disability health check
  • Long Acting Reversible Contraception
  • Minor surgery (removal of moles,skin lesions)
  • Phlebotomy
  • Travel health with yellow fever
AA
GP Performance

The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how City Way Surgery is doing in areas that may be important to you.
Health MetricDetailIndicator
Cervical Screening Ages 25 to 491,601 individuals have been screened out of a possible 2,240 eligible people.

A total of 71.5% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 191 people to hit the required 80% screening target.		1,601
Cervical Screening Ages 50 to 64776 individuals have been screened out of a possible 1,020 eligible people.

A total of 76.1% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 40 people to hit the required 80% screening target.		776
Overall number of GP appointments6,139 Number of appointments in Aug 2023 from a practice list size of 12,628 patients6,139
Face to face appointments4,668 Face to Face appointments in Aug 2023 which is 76% of the total number of appointments.4,668
Home Visits0 Home Visits in Aug 2023 which is 0% of the total number of appointments.0
Telephone appointments1,469 Telephone appointments in Aug 2023 which is 23.9% of the total number of appointments.1,469
Unknown appointments2 Unknown appointments in Aug 2023 which is 0% of the total number of appointments.2
Video call appointments0 Video call appointments in Aug 2023 which is 0% of the total number of appointments.0


AA
   Patient Ratings
..

Excellent
21

Good
12

Ok
7

Poor
17

Terrible
29

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Patient Reviews

City Way Surgery
By:Anonymous
Date:Mar 14 2023
Rating:Star Rating
Review Source

2 hours in queue, get to number 1 in queue then they hang up. Absolutely awful !!!

City Way Surgery
By:Anonymous
Date:Mar 10 2023
Rating:Star Rating
Review Source

Get ready to be on hold for 1-3 hours on the phone. Visiting there, no patients in the waiting room, reception staff on permanent coffee breaks. We even phoned them from the building, put in a holding queue of > 50 , even though none of the receptionists were actually answering phones. So they are manipulating the queueing system. Claim to book appointments that don't materialise, send you SMS reminders to book appointments , then SMS you to cancel them. Appalling surgery, dread to think how much damage this service has caused to patients. This surgery needs a serious audit and an external body to make radically improvements. If it was a school, it would have been closed down months ago.

City Way Surgery
By:Anonymous
Date:May 16 2023
Rating:Star Rating
Review Source

Terrible gps here Nickila and chidambaram Balachander spread yeast to patients. Nickila is a coke addict. They are desperate for cash. Chidambaram has molested patients in the past.

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City Way Surgery

GP Practice in Rochester

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