Back Button Home Page
sbcbrbwr
SearchCallReviewsWrite
main image
NameOld Road West Surgery - Mackenzie Way (Branch Surgery)
Address264 Mackenzie Way
Gravesend
DA12 5TY
Phone01474566497

Fax01474 532981

Website

Email

RatingStar Rating 8 Reviews
CQCCQC Rating

CCGNHS Dartford, Gravesham And Swanley CCG
E PrescriptionsAvailable
Status :Closed
Share
FacebookTwitterWhatsAppLinkedInEmail
See More Doctors near here
 GP Information
Old Road West Surgery - Mackenzie Way (Branch Surgery) is a GP Practice in Gravesend and provides a list of services listed below if available. This GP practice has 7 reviews with a rating of 2.9 out of 5.

  Opening Times    Closed
DayOpening Times
Mon08:30-12:30
Tue08:30-12:30
Wed08:30-12:30
Thu08:30-12:30
Fri08:30-12:30
AA
  GP LocationDirections
show map
..
GP Services
  • Learning disability health check
AA
AA
   Patient Ratings
..

Excellent
2

Good
1

Ok
1

Poor
2

Terrible
2

..

Patient Reviews

Old Road West Surgery - Mackenzie Way (Branch Surgery)
By:Old R
Date:Jun 5 2019
Rating:Star Rating
Review Source

The Doctors listed on the website - with the exception of one, have all left the surgery!! This listing is inappropriate, the Doctors listed all left the surgery approx 2-3 years ago.
Original Comment Report...

Reply from Old Road West Surgery - Mackenzie Way (Branch Surgery)
Fri, 14 Jun 2019 10:20:14 +0100

Thank you for your response. You are absolutely correct the GP listing on this website is out of date. Old Road West Surgery/Mackenzie Way Surgery do not operate this website and have no facilities to change this information. I have contacted the website to request this is updated asap. Ricki Bennett

Old Road West Surgery - Mackenzie Way (Branch Surgery)
By:Anonymous
Date:May 28 2019
Rating:Star Rating
Review Source

Very difficult to get through on phone, then when you do you cannot get to see a doctor very easily. They are either not available for an appointment or are not in surgery or are on holiday!!! or have left - no locums seem to stay. The surger never seem to have a full complement of doctors available. I have been told on numerous occasions to call back next day at 8.30am or after 12 noon to book an appointment - after being told there was nobody available that day!, I wonder if ever there will be anyone available for an appointment?? I need to see a doctor after being discharged after a major operation in St Thomas's to alter some medication and possible further investigation as requested by St Thomas's hospital - but I cannot be given an appointment without having to call every day to see if and when there are any doctors in the surgery!!! It is no use trying to book an appointment online as this system is not in use - whatever time,date, day, you try to book, nothing is ever available. I tried today 28th May 2019 to book an appointment - no doctors are in - "try again tomorrow at 8.30am" I was told.I am sorry to say that this surgery is definitely going downhill, nobody seems to care about patients any longer. I have tried telephone consultations - to be told all consultations via phone are "gone or there is nobody here to take the calls". It is very frustrating, just trying to see or speak to anyone at the surgery. I understand the amount of patients trying to get an appointment must be high, but mostly patients do not require an appointment if it is not necessary. I suppose eventually if I continually keep phoning - I will get an appointment, good job I am not holding my breath!!!! Very disappointed with service at this surgery.
Original Comment Report...

Reply from Old Road West Surgery - Mackenzie Way (Branch Surgery)
Wed, 21 Aug 2019 17:02:00 +0100

I apologise for the delay in replying to your comment. I am sorry to hear you are not happy with our service. We do understand that the phone lines are very busy in the mornings and at 12pm when patient's are trying to book appointments and apologise for this. There are lots of patient's each morning requiring appointments and we accommodate majority of these with appointments for the same day. We look at our appointment system on a regular basis and welcome the input from patients with regards to changes that may improve the system. We do not employ very many Locums, most of our Clinicians are permanent Staff. I can assure you that the Practice does indeed care about it's patients and with regards to your 'going downhill comment' I would advise you to look at our latest CQC rating which is a marked improvement on the one before. The Practice is striving to become better and our staff have worked very hard over the last two years. Thank you for your continued support.

Old Road West Surgery - Mackenzie Way (Branch Surgery)
By:Old R
Date:Jun 15 2018
Rating:Star Rating
Review Source

We transferred to this doctors a couple of years ago and it was the best thing I ever done. It is alway brilliant service. I can always get an appointment and the staff are always very friendly especially Hazel on reception. I would recommend to anyone friends or family.
Original Comment Report...

Reply from Old Road West Surgery - Mackenzie Way (Branch Surgery)
Mon, 18 Jun 2018 09:52:55 +0100

Thank you very much for your kind comment. It is always nice to hear that our staff are appreciated.

See 5 more Reviews...
..
  Write a Review
AA

Old Road West Surgery - Mackenzie Way (Branch Surgery)

GP Practice in Gravesend

Compare GP practices near Gravesend