I joined Chestfield surgery some years ago. I put all my faith in them as a team and went so far as recommending them to my parents, who later joined the surgery. It is for that reason, that I feel responsible and shocked by the absolutely appalling behaviour of certain staff and those who manage the surgery, towards my mum and dad. My mum and dad are good people who do not deserve the incredible disrespect and cruelty of being deregistered. My mum has a debilitating and painful condition and is currently in the middle of treatment. I thought a doctor’s duty is to their patients ..... Whilst the surgery’s decision may be legal, it is immoral and leads me to question on what grounds they have made this decision. Despite claiming that my parents are ‘out of area’ patients, this does not appear to be happening to all other out of area patients, as I was one too. I believe this is a convenient excuse, whereby the real motives are the egos of certain doctors and sheer spiteful behaviour of some of the medical secretaries, of whom we are all in fear, as to question them or refuse to submissively beg for their cooperation in getting an appointment or any reasonable help, might lead us to be deregistered or put to the back of the queue. Many of us know the feeling. We place our trust in doctors at times when we or our family members are at their most vulnerable. They have a duty to handle this ‘power’ with sensitivity and the same respect which they and their associates demand. I ask anyone to think of their parents in this position and how they might feel.
Original Comment Report...