My mother booked a blood test at the doctors, she had to wait 13 days for the appointment. She has been told to have regular blood tests every 3 months to monitor her condition. When she arrived she was told she was not permitted to have a blood test having not first seen a doctor and that her appointment has been cancelled. She had an appointment card made out by the receptionist but on the screen there was no evidence of her appointment - it had been reassigned to someone else and she hadn't even been notified. My mother has severe mobility issues, to get to the doctor's surgery is a mammoth task and this was a wasted journey. So now it's back to the waiting game to get another appointment, the blood test is now weeks overdue. This is not good enough.

Haven't been able to get an appointment in 3 years always gone when you ring always gone on the app