Dear Sir/Madam I am not happy by the way how I was treated by the nurse Rosemary on previous appointments, she wrongly treated me .I have Hade right ear infection and she ignored it.I am the homeless and I have nowhere to live and it worsened my I'll health.Thank you.

what's the point when the doc at the hospital says see ur doc in a week so we can move forward and u can even get an appointment so what was the point

I feel that the previous appointment system was much better and in favour of the patients who had the option to see a doctor on the day by either walking in or booking over the phone. Whoever has come up with this new idea of the now current appointment system really needs to review it. I find it totally unacceptable and a bad decision on the surgery's side. Due to this patients will be choosing other surgeries over this one. Working people don't get as much free time as these doctors have now made for themselves by doing triage calls, if I call up on my only day off with a issue that is bothering me and effecting my way or life and my work then I expect the doctor who calls me to arrange a face to face appointment on the same day not tell me to book a routine appointment which isn't available for almost 3 weeks, and even then I would have to take off more time off work and maybe be in a much worse state!!!! This really needs to be reviewed!!
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