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NameBlackfriars Medical Practice
Address45 Colombo Street
Waterloo Road
London
SE1 8EE
Phone02079286216

Fax020 7928 7958

Websitehttp://www.blackfriarsmed

Email

RatingStar Rating 44 Reviews
CQCCQC Rating

CCGNHS Southwark CCG
E PrescriptionsAvailable
Status :Open
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 GP Information
Blackfriars Medical Practice is a GP Practice in London and provides a list of services listed below if available. This GP practice has 42 reviews with a rating of 2.9 out of 5 and a CQC rating of Good.

  Opening Times    Open
DayOpening Times
Mon07:30-19:00
Tue07:30-19:00
Wed07:30-18:30
Thu07:30-18:30
Fri08:00-18:30
AA
 CQC Rating   CQC Rating

Safe
Good

Effective
Good

Caring
Good

Responsive
Good

Well-Led
Good




  GP LocationDirections
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GP Services
  • Asthma Clinic
  • Learning disability health check
AA
GP Performance

The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Blackfriars Medical Practice is doing in areas that may be important to you.
Health MetricDetailIndicator
Cervical Screening Ages 25 to 49909 individuals have been screened out of a possible 2,012 eligible people.

A total of 45.2% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 701 people to hit the required 80% screening target.		909
Cervical Screening Ages 50 to 64363 individuals have been screened out of a possible 529 eligible people.

A total of 68.6% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 61 people to hit the required 80% screening target.		363
Overall number of GP appointments2,663 Number of appointments in Aug 2023 from a practice list size of 8,753 patients2,663
Face to face appointments2,195 Face to Face appointments in Aug 2023 which is 82.4% of the total number of appointments.2,195
Home Visits10 Home Visits in Aug 2023 which is 0.4% of the total number of appointments.10
Telephone appointments458 Telephone appointments in Aug 2023 which is 17.2% of the total number of appointments.458
Unknown appointments0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments.0
Video call appointments0 Video call appointments in Aug 2023 which is 0% of the total number of appointments.0


AA
   Patient Ratings
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Excellent
10

Good
10

Ok
5

Poor
5

Terrible
14

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Patient Reviews

Blackfriars Medical Practice
By:Blackfriars M
Date:Oct 25 2018
Rating:Star Rating
Review Source

Never got dissapointed, by GPs, Nurses and Reception staff.
Original Comment Report...

Reply from Blackfriars Medical Practice
Tue, 30 Oct 2018 09:30:20 Z

Dear Patient, Thank you so much for taking the time to write such a positive review on NHS Choices. Thank you for recognising that all the staff are trying to do their very best to provide a good service to all our patients. Kind Regards Practice Manager Blackfriars Medical Practice

Blackfriars Medical Practice
By:Blackfriars M
Date:Mar 10 2019
Rating:Star Rating
Review Source

I needed an appointment and was able and to book one online for the following week - not bad at all given the large patient numbers. The doctor saw me within minutes of the appointment time, and while I never mind waiting as I know that some consultations must take longer than others, I appreciated being seen so quickly. It was a doctor who had not met me before and he took the trouble to listen carefully and take seriously what I was saying. He suggested blood tests, an ECG and a 24 hour heart monitor explaining his reasons. I went straight to Guys where the blood tests and ECG were completed in record time. I was back at the surgery with the report in my GP's hand by 10.30 having initially be seen at 9.10. A fantastic service for which I am very grateful.
Original Comment Report...

Reply from Blackfriars Medical Practice
Wed, 13 Mar 2019 14:35:36 Z

Dear Joanna Thank you for taking the time to post your very positive comments on the NHS choices website. It is always appreciated when someone has had a good experience at the practice that they take the time to post a comment. It is very nice that you recognize that the staff are always trying to do their very best to provide a good and helpful service to all our patients and we are glad that you had such a positive experience with us. Kind Regards Practice Manager

Blackfriars Medical Practice
By:Anonymous
Date:Jan 28 2019
Rating:Star Rating
Review Source

I have been a patient here for many years and never am I seen within 40 minutes of my appointment time. Every appointment is running late, without apology or communication. Reception staff are rude and disrespectful- for example, when politely explaining to them that after 40 minutes I have to leave to attend a job interview (I took the only appointment I could get) and could they please reschedule me for later in the day, I was told “no- you are not urgent”. When the receptionist has no clue what my appointment is about, I think this is completely out of order for her to say to me. Further, when I moved to the surgery, following my first appointment the surgery lost my medical record. I required to see my vaccination record before travelling and my record was lost for months (meaning I could not get the vaccinations I required). The file was later found in one of the GP’s rooms, months later.
Original Comment Report...

Reply from Blackfriars Medical Practice
Thu, 14 Feb 2019 15:29:03 Z

Dear Patient, We are very sorry to hear that you have had a negative experience when using our practice and are very sorry that you found the reception staff to be unhelpful as I am sure that was not their intention. We try to adhere to the government guidelines of 10 minute appointments although unfortunately clinics can and do run late on occasions. I am sure you will appreciate that the GPs would not rush an appointment if they felt that a particular patient needed more time, but the reception staff should have informed you about the delay with the GP clinics. Reception probably were not in a position to offer you an afternoon appointment on the same day as none were available and I am sorry that this was not relayed to you correctly. If you would like us to investigate the further points you raised please contact us directly. I hope your future visits or dealings with the surgery will have a more pleasant outcome. Kind Regards Practice Manager Blackfriars Medical Practice

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Blackfriars Medical Practice

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