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| Name | Upper Gordon Road Surgery | ||||||
| Address | 37 Upper Gordon Road Camberley GU15 2HJ | ||||||
| Phone | 01276459040 | ||||||
| Fax | 01276 459041 | ||||||
| Website | https://www.uppergordonro | ||||||
| ugr.admin2@nhs.net | |||||||
| Rating |  52 Reviews | ||||||
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| CCG | NHS Surrey Heath CCG | ||||||
| E Prescriptions | Available | ||||||
| Status : | Closed | ||||||
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| See More Doctors near here | |||||||
| GP Information |
| Upper Gordon Road Surgery is a GP Practice in Camberley and provides a list of services listed below if available. This GP practice has 51 reviews with a rating of 3.3 out of 5 and a CQC rating of Good. |
| Day | Opening Times | |||
| Mon | 08:00-20:00 | |||
| Tue | 08:00-20:00 | |||
| Wed | 08:00-20:00 | |||
| Thu | 08:00-20:00 | |||
| Fri | 08:00-20:00 | |||
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-Led | Good |
| GP Services | ||||
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| GP Performance | |||||
| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Upper Gordon Road Surgery is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1,265 individuals have been screened out of a possible 1,930 eligible people.A total of 65.5% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 279 people to hit the required 80% screening target. | 1,265 |
| Cervical Screening Ages 50 to 64 | 882 individuals have been screened out of a possible 1,174 eligible people.A total of 75.1% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 58 people to hit the required 80% screening target. | 882 |
| Overall number of GP appointments | 5,638 Number of appointments in Aug 2023 from a practice list size of 11,672 patients | 5,638 |
| Face to face appointments | 5,118 Face to Face appointments in Aug 2023 which is 90.8% of the total number of appointments. | 5,118 |
| Home Visits | 0 Home Visits in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Telephone appointments | 520 Telephone appointments in Aug 2023 which is 9.2% of the total number of appointments. | 520 |
| Unknown appointments | 0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Excellent | 19 |
| Good | 7 |
| Ok | 6 |
| Poor | 9 |
| Terrible | 11 |
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After 70 minutes waiting to speak to reception to enquire about a phone call I was supposed to receive from a doctor that morning, but had not, I was told that they had in fact rang me (phone was on all day, with reception, no missed calls, no voice message, checked they had number right). It took me three weeks to even get this phone call booked in and then nobody called. Reception was rude and unhelpful. | |||||||
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Admin are useless, or bots. Serious queries not dealt with professionally nor by their 'standards'. Any poke or complaint in their operations results in nil. I get better treatment from prisoners. | |||||||
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My family and I have been patients at Upper Gordon Road surgery for many years going back to when Mr Robert’s was the senior partner and have always received great care for me and my family. However I feel I must highlight my recent excellent care and attention that I have received over the last few weeks from Dr Whitehouse and her team. I called the surgery to speak to a doctor and was number 3 in the queue, within minutes I spoke briefly to the receptionist who informed me that a doctor would call me back within 2 hours, which Dr Whitehouse did. After I informed her of my issues she asked me to come to surgery and she would see me a few hours later. When I arrived I was seen within 10mins, I was greeted by Dr Whitehouse and a trainee Doctor and the process was explained to me. The outcome and scans/biopsy was all complete with 16 working days! Thank you very much | |||||||
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