Whilst the surgery is open. They have a duty of care. The service by receptionists is discussing. I was told they couldn’t guarantee a call back! When I called at 08.30am. I telephoned three days in a row! I was told to go to the pharmacy for a urine infection! I explained I have had a previous heart attack and was told to call 111. After three days of waiting. I called 111 at 18.30pm and was seen at Bournemouth hospital at 19.30 they confirmed I had a uriny infection luckily the nurse listerned to my symptoms and decided to check my sugar levels . Which were extremely high. I am now diabetes and on medication. I feel saddened that the reception staff really could not care less about patient care! They spend more time wanting to argue down the phone! The fact I had to call for 3 days in a row ! When they could have sorted it out in one day!! They obviously need to be trained in what is priority calls and not to sound like a recorded message “ we are full to capacity ho to the pharmacist “