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NameStour Surgery
Address49 Barrack Road
Christchurch
BH23 1PA
Phone01202 464500

Fax01202 464529

Websitehttp://www.stoursurgery.c

Email

RatingStar Rating 23 Reviews
CQCCQC Rating

CCGNHS Dorset CCG
E PrescriptionsAvailable
Status :
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 GP Information
Stour Surgery is a GP Practice in Christchurch and provides a list of services listed below if available. This GP practice has 21 reviews with a rating of 3.2 out of 5 and a CQC rating of Good.

  Opening Times    
DayOpening Times
Mon08:30-18:0018:30-20:00
Tue08:30-18:0018:30-20:00
Wed08:30-18:00
Thu08:30-18:00
Fri08:30-18:00
AA
 CQC Rating   CQC Rating

Safe
Good

Effective
Good

Caring
Good

Responsive
Good

Well-Led
Good




  GP LocationDirections
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GP Services
  • Asthma Clinic
  • Child health and development
  • COPD clinic with spirometry
  • Diabetes Clinic providing insulin initiation
  • Dressings clinic (nurse led)
  • Learning disability health check
  • Minor surgery (removal of moles,skin lesions)
  • Primary care counselling service
  • Smoking cessation clinic
AA
GP Performance

The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Stour Surgery is doing in areas that may be important to you.
Health MetricDetailIndicator
Cervical Screening Ages 25 to 491,101 individuals have been screened out of a possible 1,444 eligible people.

A total of 76.2% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 55 people to hit the required 80% screening target.		1,101
Cervical Screening Ages 50 to 64868 individuals have been screened out of a possible 1,076 eligible people.

A total of 80.7% of possible patients have been screened which is above the required mimimum standard.		868
Overall number of GP appointments6,465 Number of appointments in Aug 2023 from a practice list size of 10,595 patients6,465
Face to face appointments3,320 Face to Face appointments in Aug 2023 which is 51.4% of the total number of appointments.3,320
Home Visits0 Home Visits in Aug 2023 which is 0% of the total number of appointments.0
Telephone appointments3,104 Telephone appointments in Aug 2023 which is 48% of the total number of appointments.3,104
Unknown appointments41 Unknown appointments in Aug 2023 which is 0.6% of the total number of appointments.41
Video call appointments0 Video call appointments in Aug 2023 which is 0% of the total number of appointments.0


AA
   Patient Ratings
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Excellent
10

Good
 

Ok
5

Poor
 

Terrible
8

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Patient Reviews

Stour Surgery
By:Stour S
Date:Aug 21 2019
Rating:Star Rating
Review Source

I used to feel cared for by doctors at this surgery, but not anymore! Don't go if you have a number of problems or any musculoskeletal pain, unless it is something glaringly obvious. In general, you will be given unspecific diagnosis (if any); no referral for chronic pain or other investigations to Specialists for years on end. Thereby, resulting in extremely delayed specialised diagnosis and constant, long-term, chronic pain and distress. If you have minor ailments with minimal pain and symptoms, you will get help. Otherwise not!!! There is no excuse for passivity from primary care providers.
Original Comment Report...

Reply from Stour Surgery
Thu, 22 Aug 2019 09:41:41 +0100

We are sorry to hear you have been disappointed by the service provided by our Doctors. So that we are able to investigate and comment on the matter we would love the opportunity to talk with you directly to understand what went wrong for you. Please contact the Practice Manager on 01202 464500.

Stour Surgery
By:Stour S
Date:Aug 21 2019
Rating:Star Rating
Review Source

I used to feel cared for by doctors at this surgery, but not anymore! Don't go if you have a number of problems or any musculoskeletal pain, unless it is something glaringly obvious. In general, you will be given unspecific diagnosis (if any); no referral for chronic pain or other investigations to Specialists for years on end. Thereby, resulting in extremely delayed specialised diagnosis and constant, long-term, chronic pain and distress. If you have minor ailments with minimal pain and symptoms, you will get help. Otherwise not!!! There is no excuse for passivity from primary care providers.
Original Comment Report...

Reply from Stour Surgery
Thu, 22 Aug 2019 09:41:41 +0100

We are sorry to hear you have been disappointed by the service provided by our Doctors. So that we are able to investigate and comment on the matter we would love the opportunity to talk with you directly to understand what went wrong for you. Please contact the Practice Manager on 01202 464500.

Stour Surgery
By:Stour S
Date:Sep 5 2019
Rating:Star Rating
Review Source

I've have been using Stour Surgery for 18 years now and the only thing I feel slightly ashamed of is not writing something here sooner. I've have had an excellent service over the years and my GP and the staff of the practice have been nothing but supportive. In recent years, I've needed operations for two carpal tunnels and a hernia; the referral from Stour Surgery to the hospital on all three occasions was prompt and efficient. The appointment system at Stour Surgery works perfectly; I call and ask my GP to call me back, the call comes back the same day and it either concludes in an appointment or a satisfactory resolution is reached. I would, therefore, be very happy to recommend Stour Surgery.
Original Comment Report...

Reply from Stour Surgery
Fri, 06 Sep 2019 09:58:41 +0100

Thank you for taking the time to leave us such a great review. We really appreciate feedback from our patients and it is always nice to feedback such positive points to the team.

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Stour Surgery

GP Practice in Christchurch

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