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NameRowlands Castle Surgery
Address12 The Green
Rowlands Castle
PO9 6BN
Phone02392412846

Fax023 92413070

Websitehttp://www.rowlandscastle

Email janine.leake@nhs.net

RatingStar Rating 14 Reviews
CQCCQC Rating

CCGNHS South Eastern Hampshire CCG
E PrescriptionsAvailable
Status :
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 GP Information
Rowlands Castle Surgery is a GP Practice in Rowlands Castle and provides a list of services listed below if available. This GP practice has 14 reviews with a rating of 4.5 out of 5 and a CQC rating of Good.

  Opening Times    
DayOpening Times
Mon08:30-18:00
Tue08:30-18:00
Wed08:30-18:00
Thu08:30-18:00
Fri08:30-18:00
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 CQC Rating   CQC Rating

Safe
Good

Effective
Good

Caring
Good

Responsive
Good

Well-Led
Good




  GP LocationDirections
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GP Services
  • Asthma Clinic
  • Child health and development
  • Child Immunisations
  • COPD clinic with spirometry
  • Learning disability health check
  • Long Acting Reversible Contraception
  • Minor surgery (removal of moles,skin lesions)
  • Phlebotomy
AA
GP Performance

The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Rowlands Castle Surgery is doing in areas that may be important to you.
Health MetricDetailIndicator
Cervical Screening Ages 25 to 49437 individuals have been screened out of a possible 554 eligible people.

A total of 78.9% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 7 people to hit the required 80% screening target.
437
Cervical Screening Ages 50 to 64448 individuals have been screened out of a possible 574 eligible people.

A total of 78% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 12 people to hit the required 80% screening target.
448
Overall number of GP appointments2,038 Number of appointments in Aug 2023 from a practice list size of 4,499 patients2,038
Face to face appointments1,514 Face to Face appointments in Aug 2023 which is 74.3% of the total number of appointments.1,514
Home Visits32 Home Visits in Aug 2023 which is 1.6% of the total number of appointments.32
Telephone appointments492 Telephone appointments in Aug 2023 which is 24.1% of the total number of appointments.492
Unknown appointments0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments.0
Video call appointments0 Video call appointments in Aug 2023 which is 0% of the total number of appointments.0


AA
   Patient Ratings
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Excellent
11

Good
1

Ok
 

Poor
2

Terrible
 

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Patient Reviews

Rowlands Castle Surgery
By:Rowlands C
Date:Aug 6 2019
Rating:Star Rating
Review Source

Very lucky to have access to this surgery
Original Comment Report...

Reply from Rowlands Castle Surgery
Wed, 14 Aug 2019 11:06:28 +0100

Thank you so much for taking the time to comment. We really appreciate such positive feed back.

Rowlands Castle Surgery
By:Rowlands C
Date:Jul 6 2019
Rating:Star Rating
Review Source

I had an appointment at 8.45am. I came to the surgery car park at 8.25am and there was no space to park at all. it was a Tuesday morning. when I walked in and sat down to wait for the doctor there was no one waiting in the waiting room. it seems all the staff park here and nothing is left for the patients who the car park is for. it seems unfair to do this to people who drive to their appointments and is reasonable for staff to park elsewhere to allow patients to park as a priority. doctors and pharmacists of course need space, but it would be helpful if all other staff could let the patients park please.
Original Comment Report...

Reply from Rowlands Castle Surgery
Wed, 10 Jul 2019 16:36:20 +0100

I am sorry to hear you had problems parking in the surgery car park. Unfortunately a lot of the parking in the area is for 2 hours and as our staff work at least 5 hour shifts it is difficult for them to park off site. Patients are usually aware of this and allow a little more time for parking. Unfortunately our car park will never be big enough for our needs. It is an on going challenge for us and we are aware that poor parking sometimes limits spaces either side of the car park. Marking bays would help and we intend to look into this. It is unfortunate that you did not feel able to come to me with your concerns in person. I hope you are happy with the rest of the service you receive from the surgery. I would welcome the opportunity to discuss this with you. Janine Leake – Practice Manager

Rowlands Castle Surgery
By:Anonymous
Date:Feb 10 2019
Rating:Star Rating
Review Source

We have lived in the village since 1982 & will never leave. Why? Because of the surgery. I have had a lot of bad health since then, various problems some serious, some not but I can’t speak highly enough of all the staff. On 3 occasions in the past years,1 recently, I’ve needed to see a Dr on the day because of an emergency. The receptionist was amazing, I was crying & shaky, she asked if I’d like a glass of water & she went in to see the Dr who said he’d see me as soon as he could (he had a full surgery) she asked me to sit in the waiting room & the Dr would call me. In the time I was waiting the surgery manager stopped to talk to me & ask how I was, the receptionist came in to check on me & both the lovely pharmacists (a wonderful phamacy attached to the surgery, how lucky are we?!) came in to ask how I was. Is there anywhere else you’d get that service, I don’t think so. In an emergency they will always see you on the day. All the staff are lovely & the surgery manager is very caring & thoughtful & is always there to answer any queries or sort out problems. One of the best & convenient things is that you can pick up a prescription straight away, by the time you say goodbye to the lovely receptionists & walk into the pharmacy & greeted by the equally lovely staff there your prescription is ready! If you see a nurse they too are very good & will consult a Dr if they think it’s necessary. They also do a Dr’s phone in every morning before the appointments start, I use this for my regular problems & the Dr sorts out medication on the phone or asks to see me if he thinks it’s necessary. A phlebotomy nurse visits every Wed am which has saved us a trip to a hospital/clinic. My medication review every year is also very thorough.
Original Comment Report...

Reply from Rowlands Castle Surgery
Wed, 14 Aug 2019 11:28:12 +0100

So lovely to hear such positive feed back. We always aim to maintain an excellent service and are always looking at ways to improve. I apologise for my late response but have had issue with my password.

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Rowlands Castle Surgery

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