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| Name | Whitewater Health | ||||||
| Address | 1 Chapter Terrace Hartley Wintney Hook RG27 8QJ | ||||||
| Phone | 01252842087 | ||||||
| Fax | 01252 843145 | ||||||
| Website | http://www.whitewaterheal | ||||||
| Rating |  10 Reviews | ||||||
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| CCG | NHS North Hampshire CCG | ||||||
| E Prescriptions | Available | ||||||
| Status : | Closed | ||||||
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| See More Doctors near here | |||||||
| GP Information |
| Whitewater Health is a GP Practice in Hook and provides a list of services listed below if available. This GP practice has 10 reviews with a rating of 2.9 out of 5. |
| Day | Opening Times | |||
| Mon | 08:00-18:30 | |||
| Tue | 08:00-18:30 | |||
| Wed | 08:00-18:30 | |||
| Thu | 08:00-18:30 | |||
| Fri | 08:00-18:30 | |||
| GP Services | ||||
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| GP Performance | |||||
| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Whitewater Health is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 2,045 individuals have been screened out of a possible 2,759 eligible people.A total of 74.1% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 163 people to hit the required 80% screening target. | 2,045 |
| Cervical Screening Ages 50 to 64 | 1,545 individuals have been screened out of a possible 1,944 eligible people.A total of 79.5% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 11 people to hit the required 80% screening target. | 1,545 |
| Overall number of GP appointments | 7,575 Number of appointments in Aug 2023 from a practice list size of 18,253 patients | 7,575 |
| Face to face appointments | 5,521 Face to Face appointments in Aug 2023 which is 72.9% of the total number of appointments. | 5,521 |
| Home Visits | 227 Home Visits in Aug 2023 which is 3% of the total number of appointments. | 227 |
| Telephone appointments | 1,827 Telephone appointments in Aug 2023 which is 24.1% of the total number of appointments. | 1,827 |
| Unknown appointments | 0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Excellent | 1 |
| Good | 4 |
| Ok |
| Poor | 3 |
| Terrible | 2 |
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Having been registered with the Hook practice for over 30 years I find the service has disappeared over the years. I tried to book an appointment yesterday but all the appointments were taken by 9:30am. Clearly I needed to be I’ll earlier as I learnt today that phoning for an appointment this morning from 8am took after 20 redials just to join the queue and the appointment with the doctor that they could see yesterday had been taken so I had to see a doctor who did not have the specialist equipment in a different surgery. Just as well the public transport is so good between Hook and Hartley Wintney. As the doctor did not have the equipment available yes you have quested it I have to have another appointment. This could have been completed on line over the phone as there was no diagnosis given. I mentioned the problems with booking an appointment and was told this was not the doctors problem it was an issue for management. Can’t wait to repeat the next month. It would be nice to have an appointment in Hook but was told there were not any. Have I missed the closure of the practice in Hook. | |||||||
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I have been a patient of the practice in this location for over 30 years, and am very happy with this practice. I have always been treated with courtesy and consideration. Under current circumstances, the practice has responded well in my view, and put in place the best continuing access that is safe for all parties. | |||||||
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After a visit for a medication review I found myself leaving the GP feeling very disappointed and displeased. I felt patronised and talked down to as if I were a child.
What I was being told was, to coin a phrase “ like telling your grandmother to suck eggs”
I was not aware that a medication review entailed being talked down to and belittled.
The GP I visited was my named GP but I will not be seeing that person again.
I will visit the other GPs until I find a proactive one that I can work with and have a patient GP relationship and not a dictatorship.
Advice and care is one thing but I will not tolerate patronisation.
I have only been with the surgery for just over four years and i have had no other issues regarding my experiences with the practice. In fact up until the said incident I would have said they were a brilliant health care facility. | |||||||
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