Pensilva Health Centre has recently merged with Oak Tree Surgery in Liskeard. Since the merger the practice has changed a few of their procedures, which is fine for the most part, however it does have a few down fall and as a CFS sufferer I seem to fall through the cracks a lot. As a patient with CFS I would hope that my doctor would understand that I am in pain and discomfort at least 90% of the time and for me to muster up the strength to call the doctors means that I have an unusual symptom which is causing me a lot of pain and distress. I phone the surgery and tell the receptionist my symptoms and she passes it on to the doctors who then phones me back and ask you a few hurried questions. One of the symptoms of CFS is brain fog which means I forget words, I forget entire sentences and when I'm made to rush I forget how to talk altogether, so as you can imagine a high spend triage phone call does not allow me to fully get my point across about how ill I am. I was told to have a look on the NHS website to find out how to treat my symptoms for a nasty sinus infection which I have had for over a month now. The website kindly informed me of a few things. See a GP if: your symptoms are severe painkillers don't help or your symptoms get worse your symptoms don't improve after a week you keep getting sinusitis I fall under all four categories and yet I have been denied an appointment. I'm not sure if it is just a CFS patient falling through the cracks or if all Pensilva Health Centres patients are suffering the same level of ethical failure.
Original Comment Report...

Pensilva Health Centre has recently merged with Oak Tree Surgery in Liskeard. Since the merger the practice has changed a few of their procedures, which is fine for the most part, however it does have a few down fall and as a CFS sufferer I seem to fall through the cracks a lot. As a patient with CFS I would hope that my doctor would understand that I am in pain and discomfort at least 90% of the time and for me to muster up the strength to call the doctors means that I have an unusual symptom which is causing me a lot of pain and distress. I phone the surgery and tell the receptionist my symptoms and she passes it on to the doctors who then phones me back and ask you a few hurried questions. One of the symptoms of CFS is brain fog which means I forget words, I forget entire sentences and when I'm made to rush I forget how to talk altogether, so as you can imagine a high spend triage phone call does not allow me to fully get my point across about how ill I am. I was told to have a look on the NHS website to find out how to treat my symptoms for a nasty sinus infection which I have had for over a month now. The website kindly informed me of a few things. See a GP if: your symptoms are severe painkillers don't help or your symptoms get worse your symptoms don't improve after a week you keep getting sinusitis I fall under all four categories and yet I have been denied an appointment. I'm not sure if it is just a CFS patient falling through the cracks or if all Pensilva Health Centres patients are suffering the same level of ethical failure.
Original Comment Report...