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NameAlbany Surgery
AddressGrace House
Newton Abbot
TQ12 1GJ
Phone01626334411

Fax01626 323449

Websitehttp://www.albanysurgery.

Email albanysurgery@gp-l83034.

RatingStar Rating 27 Reviews
CQCCQC Rating

CCGNHS Devon CCG
E PrescriptionsAvailable
Status :
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 GP Information
Albany Surgery is a GP Practice in Newton Abbot and provides a list of services listed below if available. This GP practice has 26 reviews with a rating of 2.9 out of 5 and a CQC rating of Good.

  Opening Times    
DayOpening Times
Mon08:30-18:00
Tue08:30-18:00
Wed08:30-18:00
Thu08:30-18:00
Fri08:30-18:00
AA
 CQC Rating   CQC Rating

Safe
Good

Effective
Good

Caring
Good

Responsive
Good

Well-Led
Good




  GP LocationDirections
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GP Services
  • Anticoagulant monitoring and dosing
  • Asthma Clinic
  • COPD clinic with spirometry
  • Learning disability health check
  • Long Acting Reversible Contraception
  • Minor surgery (removal of moles,skin lesions)
AA
GP Performance

The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Albany Surgery is doing in areas that may be important to you.
Health MetricDetailIndicator
Cervical Screening Ages 25 to 491,086 individuals have been screened out of a possible 1,510 eligible people.

A total of 71.9% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 122 people to hit the required 80% screening target.		1,086
Cervical Screening Ages 50 to 64758 individuals have been screened out of a possible 992 eligible people.

A total of 76.4% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 36 people to hit the required 80% screening target.		758
Overall number of GP appointments6,475 Number of appointments in Aug 2023 from a practice list size of 10,141 patients6,475
Face to face appointments3,267 Face to Face appointments in Aug 2023 which is 50.5% of the total number of appointments.3,267
Home Visits122 Home Visits in Aug 2023 which is 1.9% of the total number of appointments.122
Telephone appointments2,600 Telephone appointments in Aug 2023 which is 40.2% of the total number of appointments.2,600
Unknown appointments486 Unknown appointments in Aug 2023 which is 7.5% of the total number of appointments.486
Video call appointments0 Video call appointments in Aug 2023 which is 0% of the total number of appointments.0


AA
   Patient Ratings
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Excellent
8

Good
3

Ok
4

Poor
3

Terrible
9

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Patient Reviews

Albany Surgery
By:Anonymous
Date:Feb 2 2023
Rating:Star Rating
Review Source

This practice goes out of its way to frustrate. They refuse to make face to face appointments without first having a telephone consultation, they misdiagnose cancer and if you want to speak to them on the telephone be prepared to wait at least 45 minutes. When you do eventually get through to this quacks practice they will make every excuse under the sun to avoid doing their jobs, I can only sum them up as being down right lazy parasites.

Albany Surgery
By:William D
Date:Aug 10 2022
Rating:Star Rating
Review Source

I had a Tel call followed by a Appointment at the Surgery with Staff Nurse (Helen) Yet again Outstanding Practice. I was very low in mood , and very quickly Helen Examined me in great detail. I was very soon picked up by Helen’s handling of me . Her Communication is Excellent , very Confident excellent Manner , Attitude Diligence and Enthusiasm was brilliant. Thankyou very much for your Excellent support. In Appreciation William Donald.

Albany Surgery
By:Anonymous
Date:Oct 5 2019
Rating:Star Rating
Review Source

First of all the GP that I have seen is amazing no complaint about that. However, it is impossible to book appointments. The online appointments do not work and the receptionist are very rude and disrespectful, in person and on the phone. They have lost my referral to therapy twice, they have denied to book appointments and even when my GP asked me to call for un update the receptionist wouldn’t do it. Which delayed my prescription as they wouldn’t give me an appointment. In general every time I interact with the receptionist they are very disrespectful, rude and unprofessional. They are not trained to deal with people which is necessary for a receptionist. I hope something is done about it as there are many other reviews that had had the same problems with them.
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Albany Surgery

GP Practice in Newton Abbot

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