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NameCatherine House Surgery
AddressNew Walk
Totnes
TQ9 5HA
Phone01803862073

Websitehttp://www.catherinehouse

Email catherinehousesurgery@nh

RatingStar Rating 9 Reviews
CQCCQC Rating

CCGNHS Devon CCG
E PrescriptionsAvailable
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 GP Information
Catherine House Surgery is a GP Practice in Totnes and provides a list of services listed below if available. This GP practice has 9 reviews with a rating of 3.3 out of 5.

  Opening Times    
DayOpening Times
Mon08:00-18:30
Tue08:00-18:30
Wed08:00-18:30
Thu08:00-18:30
Fri08:00-18:30
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  GP LocationDirections
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GP Services
  • Asthma Clinic
  • Child health and development
  • Long Acting Reversible Contraception
  • Minor surgery (removal of moles,skin lesions)
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GP Performance

The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Catherine House Surgery is doing in areas that may be important to you.
Health MetricDetailIndicator
Cervical Screening Ages 25 to 49536 individuals have been screened out of a possible 702 eligible people.

A total of 76.4% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 26 people to hit the required 80% screening target.		536
Cervical Screening Ages 50 to 64396 individuals have been screened out of a possible 490 eligible people.

A total of 80.8% of possible patients have been screened which is above the required mimimum standard.		396
Overall number of GP appointments2,216 Number of appointments in Aug 2023 from a practice list size of 4,447 patients2,216
Face to face appointments1,443 Face to Face appointments in Aug 2023 which is 65.1% of the total number of appointments.1,443
Home Visits0 Home Visits in Aug 2023 which is 0% of the total number of appointments.0
Telephone appointments711 Telephone appointments in Aug 2023 which is 32.1% of the total number of appointments.711
Unknown appointments62 Unknown appointments in Aug 2023 which is 2.8% of the total number of appointments.62
Video call appointments0 Video call appointments in Aug 2023 which is 0% of the total number of appointments.0


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   Patient Ratings
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Excellent
5

Good
 

Ok
 

Poor
1

Terrible
3

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Patient Reviews

Catherine House Surgery
By:Catherine H
Date:Aug 8 2019
Rating:Star Rating
Review Source

i Have been with Catherine House Surgery for a very long time, with a chronic illness that has at certain times required a lot of attention. I hear tales about f local surgeries and people being unable to access their doctor or being unable to get through on the phone, but none of this applies here. The surgery has grown a lot over the past few years and it no longer feels like a ‘family’ but they nevertheless do their best to support patients as individuals rather than as numbers. Thank nx you Catherine House for all your support over the years.
Original Comment Report...

Reply from Catherine House Surgery
Mon, 19 Aug 2019 12:30:42 +0100

Thank you for your very kind words, despite our growth in patient list size we are attempting to keep our family ethos and apologise if this is not completely successful. Data protection regulations ultimately make us seem a little more aloof unfortunately, but we are still doing our best to try and make patients and carers feel at ease.

Catherine House Surgery
By:Catherine H
Date:Feb 15 2018
Rating:Star Rating
Review Source

As a family we have used this surgery for 15 years. I have always found them to be exceptionally helpful. The fact that yo can make an appointment in the mornings usually for the same day is absolutely wonderful. All the staff are very professional and skilled. I have had great help from nurses post surgery, and also for general screening and good support from the doctors. Reception staff always try to accommodate you . I think we are very lucky in Totnes to have such a god surgery, other people know who live in other parts of the UK do not seem to have the same excellent level of service.
Original Comment Report...

Reply from Catherine House Surgery
Tue, 27 Feb 2018 14:37:25 Z

Thank you so much for your comments. Our morning surgery with the slight changes, continues to work well and patients are still receiving the high service and obtaining appointments on the day, without the long waits in the waiting room. We endeavour to keep our surgery professional and friendly for all of our patients.

Catherine House Surgery
By:Catherine H
Date:Nov 1 2017
Rating:Star Rating
Review Source

We have been with this practice for 30 plus years. In that time we have found all the doctors, nurses, receptionists to be most helpful and efficient. Any appointments are made easily, and the “walk in service” mornings is extremely helpful to everyone. Our treatment for any medical procedure has been first class. Would hate to leave Totnes as I doubt we would ever find such a lovely friendly and efficient practice.
Original Comment Report...

Reply from Catherine House Surgery
Thu, 02 Nov 2017 14:53:39 Z

Thank you very much for your kind words, we work hard to maintain our friendly, approachable service. We have in fact just changed our 'walk in service' slightly - you can now telephone the surgery and book an approximate time to be seen rather than just drop in and wait in the waiting room, we still have the same GP's available, you can choose who you see and we still accept any problems, we have been running this now for one month and it seems to be working well. If your appointment time isn't immediate you can pop into the town for a coffee or paper. We appreciate any comments on our services.

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Catherine House Surgery

GP Practice in Totnes

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