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| Name | Underwood Surgery | ||||||
| Address | 139 St Georges Road Cheltenham GL50 3EQ | ||||||
| Phone | 01242580644 | ||||||
| Fax | 01242 253519 | ||||||
| Website | http://www.underwoodsurge | ||||||
| Rating |  16 Reviews | ||||||
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| CCG | NHS Gloucestershire CCG | ||||||
| E Prescriptions | Available | ||||||
| Status : | Open | ||||||
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| GP Information |
| Underwood Surgery is a GP Practice in Cheltenham and provides a list of services listed below if available. This GP practice has 16 reviews with a rating of 3.2 out of 5 and a CQC rating of Good. |
| Day | Opening Times | |||
| Mon | 08:30-18:30 | |||
| Tue | 08:30-18:30 | |||
| Wed | 08:30-18:30 | |||
| Thu | 08:30-18:30 | |||
| Fri | 08:30-18:00 | |||
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-Led | Good |
| GP Services | ||||
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| GP Performance | |||||
| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Underwood Surgery is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1,412 individuals have been screened out of a possible 2,000 eligible people.A total of 70.6% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 188 people to hit the required 80% screening target. | 1,412 |
| Cervical Screening Ages 50 to 64 | 476 individuals have been screened out of a possible 602 eligible people.A total of 79.1% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 6 people to hit the required 80% screening target. | 476 |
| Overall number of GP appointments | 5,671 Number of appointments in Aug 2023 from a practice list size of 11,183 patients | 5,671 |
| Face to face appointments | 2,876 Face to Face appointments in Aug 2023 which is 50.7% of the total number of appointments. | 2,876 |
| Home Visits | 120 Home Visits in Aug 2023 which is 2.1% of the total number of appointments. | 120 |
| Telephone appointments | 2,495 Telephone appointments in Aug 2023 which is 44% of the total number of appointments. | 2,495 |
| Unknown appointments | 180 Unknown appointments in Aug 2023 which is 3.2% of the total number of appointments. | 180 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Excellent | 5 |
| Good | 3 |
| Ok | 1 |
| Poor | 4 |
| Terrible | 3 |
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Our daughter is a student at UoG and has been under your care. Appointments have been timely, plans sensible and flexible to suit a student (chaotic!) lifestyle. Admin staff have been most helpful in sorting prescriptions that have run out, phone consultations that have been missed etc....none of which being the fault of the practice (kids eh?)....We cannot fault the service offered. As both parents are healthcare professionals - we appreciate the service offered in the constraints of the system. Well done! | |||||||
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I rang underwood surgery on the 10th January at 2:40. I was hoping for an appointment but instead was greeted by a rude, inconsiderate receptionist who mocked my condition. I had work in the afternoon, so was unable to guarantee a response to the phone call and didn’t appreciate the comment “it’s clearly not a priority then”. The phone call ended with the ultimatum of “ what do you want me to do for you because I have other people to deal with.” I found this comment completely belittling with a profound lack of empathy which someone in this job role should have. This experience has really changed my opinion of the surgery staff and this attitude could really effect others to neglect their health and well being in the future, this needs to change. | |||||||
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GP declined to see someone in crisis. Instead, referring them to a service that isn't even available in the near future. Disgraceful neglect of a person in need. | |||||||
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