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NameThe Portland Practice
AddressSt Pauls Medical Centre
121 Swindon Road
Cheltenham
GL50 4DP
Phone01242215020

Fax01242 695775

Websitehttp://portlandpractice.c

Email

RatingStar Rating 15 Reviews
CQCCQC Rating

CCGNHS Gloucestershire CCG
E PrescriptionsAvailable
Status :Closed
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 GP Information
The Portland Practice is a GP Practice in Cheltenham and provides a list of services listed below if available. This GP practice has 14 reviews with a rating of 3.4 out of 5 and a CQC rating of Good.

  Opening Times    Closed
DayOpening Times
Mon08:30-18:30
Tue08:30-18:30
Wed08:30-18:30
Thu08:30-18:30
Fri08:30-13:0014:00-18:30
AA
 CQC Rating   CQC Rating

Safe
Good

Effective
Good

Caring
Good

Responsive
Good

Well-Led
Good




  GP LocationDirections
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GP Services
  • Baby clinic with health visitor
  • Learning disability health check
  • Phlebotomy
AA
GP Performance

The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how The Portland Practice is doing in areas that may be important to you.
Health MetricDetailIndicator
Cervical Screening Ages 25 to 492,420 individuals have been screened out of a possible 3,061 eligible people.

A total of 79.1% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 29 people to hit the required 80% screening target.		2,420
Cervical Screening Ages 50 to 641,548 individuals have been screened out of a possible 1,892 eligible people.

A total of 81.8% of possible patients have been screened which is above the required mimimum standard.		1,548
Overall number of GP appointments7,915 Number of appointments in Aug 2023 from a practice list size of 19,743 patients7,915
Face to face appointments4,875 Face to Face appointments in Aug 2023 which is 61.6% of the total number of appointments.4,875
Home Visits27 Home Visits in Aug 2023 which is 0.3% of the total number of appointments.27
Telephone appointments2,671 Telephone appointments in Aug 2023 which is 33.7% of the total number of appointments.2,671
Unknown appointments342 Unknown appointments in Aug 2023 which is 4.3% of the total number of appointments.342
Video call appointments0 Video call appointments in Aug 2023 which is 0% of the total number of appointments.0


AA
   Patient Ratings
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Excellent
5

Good
4

Ok
 

Poor
4

Terrible
2

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Patient Reviews

The Portland Practice
By:Anonymous
Date:Jan 14 2019
Rating:Star Rating
Review Source

I have been waiting on the phone to simply make an appointment with a practice nurse. I started off as number 2 in the queue and 60 minutes later I am number 1 in the queue. I have just had a hip replacement, live alone, and cannot drive at the moment, otherwise it would have been much faster to drive to the surgery. Luckily I do not pay for phone calls, but what do people do who are charged for calls? I consider this to be appalling service.
Original Comment Report...

Reply from The Portland Practice
Wed, 06 Feb 2019 10:57:21 Z

Thank you for posting your comments. We are very sorry that you have had difficulties in contacting the practice nurses' receptionist. We have recently upgraded our telephone system and we are working hard to improve the call answering time and provide an efficient service. If you still need to make an appointment and have not been able to do so please contact the Reception Manager directly and we will ensure that this has been done for you.

The Portland Practice
By:Anonymous
Date:Dec 10 2018
Rating:Star Rating
Review Source

Start 'phoning after 8.30 am. Only one telephone line for Doctor and Nurse appointments. First listen to lengthy message before being placed on "hold" for up to 30 minutes as everyone needing an appointment is trying to get through at the same time. Recently tried to get an appointment on the NHS Portland web site - nothing available to book from end November to 24th December. One Triage doctor for “on the day appointments” if you are lucky. Surgery staffed by medical team for only 5 hours a day. 3 hours in the morning and 2 in the afternoon. I am not aware of how many doctors are on site on a daily basis. Most work part time and that time is spread twixt two surgeries about three miles apart. Patients rarely get to see the same doctor twice in succession. Also, it appears that all the surgeries in the complex use the same appointment system, so no point opting to change. It does make one wonder if the patients are getting the better deal.
Original Comment Report...

Reply from The Portland Practice
Wed, 06 Feb 2019 13:16:01 Z

Thank you for posting your comments. We welcome all comments, both positive and negative and we take them into account in order to improve our service. We are sorry that you have experienced difficulties in getting through to us by telephone. Our telephone system has recently been upgraded which includes additional lines and we are working on improving the call answering times at peak times. We are working hard to provide the best service within our resources for the benefit of all our patients. We offer a range of appointments with our clinicians and our surgeries are fully staffed throughout the working day between 08:30 - 18:30. Emergencies are assessed and if appropriate will always be seen by the duty doctor. As you have posted this comment anonymously, it is not possible to address the issues and to fully explain to you how our systems work. If you would like to contact the Reception Manager directly we would like to address and resolve the specific issues that you have posted.

The Portland Practice
By:The P
Date:May 21 2019
Rating:Star Rating
Review Source

not the first time that a GP has requested to see my wife or I on a follow up appointment and reception has stated not possible.
Original Comment Report...

Reply from The Portland Practice
Fri, 31 May 2019 17:57:56 +0100

Thank you for your comment and I am sorry to hear that you have found it difficult to make a follow up appointment with one of our GPs. We have a range of appointments available to book and in order to establish exactly what kind of appointment is needed, please contact our Reception Manager at the Portland Practice who will ensure that you are offered an appropriate appointment. Kind regards. Practice Manager.

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The Portland Practice

GP Practice in Cheltenham

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