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NameThe Royal Well Surgery
AddressSt Pauls Medical Centre
121 Swindon Road
Cheltenham
GL50 4DP
Phone01242215010

Websitehttps://www.royalwell.co.

Email royalwell.cc@nhs.net

RatingStar Rating 7 Reviews
CQCCQC Rating

CCGNHS Gloucestershire CCG
E PrescriptionsAvailable
Status :Open
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 GP Information
The Royal Well Surgery is a GP Practice in Cheltenham and provides a list of services listed below if available. This GP practice has 7 reviews with a rating of 3.3 out of 5 and a CQC rating of Good.

  Opening Times    Open
DayOpening Times
Mon08:30-18:30
Tue08:30-18:30
Wed08:30-18:30
Thu08:30-18:30
Fri08:30-18:30
AA
 CQC Rating   CQC Rating

Safe
Requires improvement

Effective
Good

Caring
Good

Responsive
Good

Well-Led
Good




  GP LocationDirections
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GP Services
  • Learning disability health check
AA
GP Performance

The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how The Royal Well Surgery is doing in areas that may be important to you.
Health MetricDetailIndicator
Cervical Screening Ages 25 to 49846 individuals have been screened out of a possible 1,227 eligible people.

A total of 68.9% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 136 people to hit the required 80% screening target.
846
Cervical Screening Ages 50 to 64416 individuals have been screened out of a possible 580 eligible people.

A total of 71.7% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 48 people to hit the required 80% screening target.
416
Overall number of GP appointments3,999 Number of appointments in Aug 2023 from a practice list size of 7,196 patients3,999
Face to face appointments3,403 Face to Face appointments in Aug 2023 which is 85.1% of the total number of appointments.3,403
Home Visits0 Home Visits in Aug 2023 which is 0% of the total number of appointments.0
Telephone appointments551 Telephone appointments in Aug 2023 which is 13.8% of the total number of appointments.551
Unknown appointments45 Unknown appointments in Aug 2023 which is 1.1% of the total number of appointments.45
Video call appointments0 Video call appointments in Aug 2023 which is 0% of the total number of appointments.0


AA
   Patient Ratings
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Excellent
2

Good
2

Ok
1

Poor
 

Terrible
2

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Patient Reviews

The Royal Well Surgery
By:Anonymous
Date:Jun 12 2022
Rating:Star Rating
Review Source

Their response times to emails/forms is dreadful. It's been two weeks and they have not responded to either of the two 'ask a nurse' forms I have sent. Further to this, upon ringing up to enquire about the travel vaccinations they provide in the surgery, their answer was to Google it (which doesn't help because the NHS website states each surgery is is different). Honestly a shocking 'service' that is being provided. Not impressed at all.

The Royal Well Surgery
By:Anonymous
Date:Dec 12 2016
Rating:Star Rating
Review Source

Rating without comment

The Royal Well Surgery
By:Anonymous
Date:Jul 20 2022
Rating:Star Rating
Review Source

I have been with the surgery for many years and the doctors and nurses have been absolutely brilliant with me and helped me in so many ways,I would be dead by now if Dr crouchman and Dr Jackson ect had not been there to help me,and also the nurses have helped me with my conditions in so many ways,I would just like to say a big thank you to all at royal well surgery,at Paul's, Cheltenham for all the help. You are excellent!!

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The Royal Well Surgery

GP Practice in Cheltenham

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