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NameThe Royal Crescent Surgery
Address11 Royal Crescent
Cheltenham
GL50 3DA
Phone01242580248

Fax01242 253618

Websitehttp://www.royalcrescents

Email

RatingStar Rating 12 Reviews
CQCCQC Rating

CCGNHS Gloucestershire CCG
E PrescriptionsAvailable
Status :Open
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 GP Information
The Royal Crescent Surgery is a GP Practice in Cheltenham and provides a list of services listed below if available. This GP practice has 12 reviews with a rating of 4.5 out of 5.

  Opening Times    Open
DayOpening Times
Mon08:00-18:30
Tue08:00-18:30
Wed08:00-18:30
Thu08:00-18:30
Fri08:00-18:30
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  GP LocationDirections
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GP Services
  • Learning disability health check
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GP Performance

The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how The Royal Crescent Surgery is doing in areas that may be important to you.
Health MetricDetailIndicator
Cervical Screening Ages 25 to 491,139 individuals have been screened out of a possible 1,607 eligible people.

A total of 70.9% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 147 people to hit the required 80% screening target.		1,139
Cervical Screening Ages 50 to 64491 individuals have been screened out of a possible 647 eligible people.

A total of 75.9% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 27 people to hit the required 80% screening target.		491
Overall number of GP appointments4,315 Number of appointments in Aug 2023 from a practice list size of 8,154 patients4,315
Face to face appointments2,780 Face to Face appointments in Aug 2023 which is 64.4% of the total number of appointments.2,780
Home Visits0 Home Visits in Aug 2023 which is 0% of the total number of appointments.0
Telephone appointments1,477 Telephone appointments in Aug 2023 which is 34.2% of the total number of appointments.1,477
Unknown appointments58 Unknown appointments in Aug 2023 which is 1.3% of the total number of appointments.58
Video call appointments0 Video call appointments in Aug 2023 which is 0% of the total number of appointments.0


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   Patient Ratings
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Excellent
8

Good
3

Ok
 

Poor
1

Terrible
 

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Patient Reviews

The Royal Crescent Surgery
By:Anonymous
Date:Mar 20 2019
Rating:Star Rating
Review Source

I recently had to see a GP here for my 1 year old daughter. From booking the appointment (quick access over the phone/friendly and efficient receptionist) through to seeing the GP (who called me through with very little waiting time), I had a very positive experience. The GP was confident, had good communication skills and managed the problem extremely well. This experience was consistent with my previous experiences of this practice- all very positive.
Original Comment Report...

Reply from The Royal Crescent Surgery
Wed, 03 Apr 2019 14:54:53 +0100

We appreciate you taking the time to add this positive comment, which has been passed to the team. Thank you.

The Royal Crescent Surgery
By:Anonymous
Date:Oct 26 2018
Rating:Star Rating
Review Source

Various websites indicate that the practice opens at 8am, the receptionist today told me that they've had appointments booked from 8.30am. Knowing this I can't understand how the doctor managed to be an hour late for a 9am appointment. There are signs in the waiting room that say each appointment will be for 10mins. Even if you double that I can't understand how you can amass an overrun of an hour so early in the day. It's upsetting, especially when it takes some of us quite a lot of effort to get to the practice, contending with rush hour traffic etc. After waiting so long I had to leave without seeing the Dr. It was a complete waste of time. Unfortunately I cannot recommend this practice.
Original Comment Report...

Reply from The Royal Crescent Surgery
Wed, 31 Oct 2018 11:58:56 Z

Without knowing the exact circumstances, it is difficult to comment on why this happened. Doctors can run late for a variety of reasons and if they are on duty from 8am, they can be sorting urgent queries, talking to other healthcare professionals etc. before even seeing their first patient. The doctors at Royal Crescent always try to give each patient the time they need, but of course we are aware this can sometimes have a knock on effect for others. I am extremely sorry for the delay. We do try and keep patients informed if the doctor is running particularly late, which does not seem to have happened in this case. I hope you have been able to re-book your appointment. Mandy Lewis Practice Manager

The Royal Crescent Surgery
By:Leepfairey
Date:Aug 21 2022
Rating:Star Rating
Review Source

Although I have to book routine appointments a month or more in advance for my doctor, Dr Williams, I also have the option of an on the day appointment if it is urgent. I have mental health problems and an chronic illness and I recently needed an urgent appointment due to an SH incident. I was able to get the other doctor I trust to do a phone appointment that day. I honestly have not had doctors like them and can't recommend them enough. I'm a bit worried as we are moving and I won't be able to find another surgery like this one.

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The Royal Crescent Surgery

GP Practice in Cheltenham

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