My partner had today off for his appointment with a specialist ear nurse we received a call 10 minutes before hand which was missed due to driving. He tried to call back but no answer. Arrived at the appointment on time , was told to be seated and then a nurse popped their head around the door to say they wasn't qualified for his procedure and that he needs to rearrange for a day when the correct nurse is in. Reception staff then state that the ear nurse is fully booked and to call back next Friday (not this Friday) so a whole 10 days away to see if there will be any availability for after then (so probably a further 2 weeks wait aswell) It's safe to say he is very disappointed and it has made out day very stressful especially now he will have to wait 3 weeks at least with blocked ear canals. Please take responsibility for your mistakes staff and at least provide some level of customer service when you cock up.
Original Comment Report...

I had enough with this surgery waiting a long time on the phone to get an appointment and then they put the phone down. Why they cut the phone after a long wait. Ironically a few occasions, I had to drive there while still on the phone to make an appointment, I always have to wait at least an hour or over after my appointment time. In 03/08 I was trying to make an appointment the receptionist told me to to the pharmacy to get medication even though I was complaining form disk pain in my back which I was received hospital treatment for it. Is the receptionist qualified to give such advice or that only happens in Brompton health center? When I went to complain at the surgery I was told someone will call regarding this and no one called yet. I will be writing a formal complaint against this surgery.
Original Comment Report...