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| Name | Wrekenton Medical Group | ||||||
| Address | Wrekenton Health Centre Springwell Road Gateshead NE9 7AD | ||||||
| Phone | 01914876129 | ||||||
| Fax | 0191 487 3136 | ||||||
| Website | |||||||
| Rating |  7 Reviews | ||||||
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| CCG | NHS Newcastle Gateshead CCG | ||||||
| E Prescriptions | Available | ||||||
| Status : | |||||||
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| See More Doctors near here | |||||||
| GP Information |
| Wrekenton Medical Group is a GP Practice in Gateshead and provides a list of services listed below if available. This GP practice has 7 reviews with a rating of 2.3 out of 5 and a CQC rating of Good. |
| Day | Opening Times | |||
| Mon | 07:00-18:00 | |||
| Tue | 07:00-18:00 | |||
| Wed | 07:00-18:00 | |||
| Thu | 07:00-19:00 | |||
| Fri | 07:00-18:00 | |||
| Sat | 07:00-18:00 | |||
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-Led | Good |
| GP Services | ||||
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| GP Performance | |||||
| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Wrekenton Medical Group is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1,514 individuals have been screened out of a possible 1,947 eligible people.A total of 77.8% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 44 people to hit the required 80% screening target. | 1,514 |
| Cervical Screening Ages 50 to 64 | 829 individuals have been screened out of a possible 1,126 eligible people.A total of 73.6% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 72 people to hit the required 80% screening target. | 829 |
| Overall number of GP appointments | 5,305 Number of appointments in Aug 2023 from a practice list size of 11,760 patients | 5,305 |
| Face to face appointments | 3,318 Face to Face appointments in Aug 2023 which is 62.5% of the total number of appointments. | 3,318 |
| Home Visits | 3 Home Visits in Aug 2023 which is 0.1% of the total number of appointments. | 3 |
| Telephone appointments | 1,984 Telephone appointments in Aug 2023 which is 37.4% of the total number of appointments. | 1,984 |
| Unknown appointments | 0 Unknown appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Video call appointments | 0 Video call appointments in Aug 2023 which is 0% of the total number of appointments. | 0 |
| Excellent | 1 |
| Good |
| Ok | 1 |
| Poor | 3 |
| Terrible | 2 |
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Generally a lovely and efficient GP surgery. However admin/management need to be more proactive with problem solving and help put things right for patients to be effectively cared for. They come across extremely autocratic & defensive when they could be a bit flexible and helpful and they need to learn to go an extra mile. Some telephone operators could also benefit from conflict management whilst dealing with customers/patients over the phone, some have been extremely unprofessional and high handed on 3 separate occasions and management need to look into this. | |||||||
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Attempted to book a new patient over 3 months and each time was told there weren't any and to try again next week, tried again the following week to be told they were all booked. | |||||||
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Rang twice now for a smear test which is now overdue only to be told that there are no appointments and to try ringing back in January! Not good enough | |||||||
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