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NameThornfield Medical Group (Shieldfield)
AddressShieldfield Health Centre, Stoddart Street
Shieldfield
Newcastle Upon Tyne
NE2 1AL
Phone01912755740

Fax0191 221 2183

Websitehttp://www.thornfieldmedi

Email

RatingStar Rating 15 Reviews
CQCCQC Rating

CCGNHS Newcastle Gateshead CCG
E PrescriptionsAvailable
Status :Open
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 GP Information
Thornfield Medical Group (Shieldfield) is a GP Practice in Newcastle Upon Tyne and provides a list of services listed below if available. This GP practice has 15 reviews with a rating of 3.5 out of 5.

  Opening Times    Open
DayOpening Times
Mon08:30-12:3013:30-17:15
Tue08:30-12:3013:30-17:15
Wed08:30-12:3013:30-17:15
Thu08:30-12:3013:30-17:15
Fri08:30-12:3013:30-17:15
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  GP LocationDirections
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GP Services
  • Asthma Clinic
  • Child health and development
  • Learning disability health check
  • Long Acting Reversible Contraception
  • Minor surgery (removal of moles,skin lesions)
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   Patient Ratings
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Excellent
5

Good
2

Ok
3

Poor
5

Terrible
 

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Patient Reviews

Thornfield Medical Group (Shieldfield)
By:Anonymous
Date:Jul 1 2019
Rating:Star Rating
Review Source

I had to make contact with this GP practice on behalf of an elderly relative. To be honest, I was expecting it to be a nightmare having read the other reviews .... In reality, I was given an appointment slot within a hour and a half of phoning; the reception staff couldn't have been more polite and helpful; the doctor was attentive, gave my relative all the time required to express their problems and at no time made us feel rushed. Considering how stretched the service, I thought this experience was very positive.
Original Comment Report...

Reply from Thornfield Medical Group (Shieldfield)
Wed, 11 Sep 2019 12:17:22 +0100

Thanks very much for your positive feedback. We do our utmost to support the local community and ensure patients are seen promptly. We have a duty team who are available to respond to the needs of those patients in greatest medical need.

Thornfield Medical Group (Shieldfield)
By:Anonymous
Date:Dec 11 2018
Rating:Star Rating
Review Source

NHS advertising tells us to consult a GP for coughs lasting longer than 3 weeks. I rang the surgery on my half hour lunchbreak at 12.30 (not a busy time according to the recorded information). the call was eventually answered after 25 minutes. I tried to book an appointment for Thursday or Friday morning but was told to attend the walk-in centre that day. So got to the walk in centre just after 6.30 but was told i had to wait for an hour to an hour and a half. I thought a referral had been made for me
Original Comment Report...

Reply from Thornfield Medical Group (Shieldfield)
Fri, 14 Dec 2018 14:52:47 Z

Thank you for your feedback. We use the whole of our NHS family to ensure patients get timely treatment. Kindly contact one of the office managers on 0191 2755740 in order to help us improve our processes.

Thornfield Medical Group (Shieldfield)
By:Thornfield M
Date:Oct 12 2018
Rating:Star Rating
Review Source

Contacted the practice for the first time (been registered here for approx. 2 years). I asked for a routine appointment and I was told there were none available and to call back in a week! I explained my situation and asked even if I could have a telephone consultation, I didn't warrant one of those either. Website is about as helpful as the service.
Original Comment Report...

Reply from Thornfield Medical Group (Shieldfield)
Sat, 20 Oct 2018 12:19:33 +0100

How very frustrating for you and clearly not the service I would expect. Unfortunately anonymous comments can’t help us to investigate/improve. Could you please telephone one of the managers at the surgery on 0191 2755740 and we will fully investigate your complaints. Thank you for highlighting this matter.

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Thornfield Medical Group (Shieldfield)

GP Practice in Newcastle Upon Tyne

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