Receptionists are awful. Practice Manager is a enabler who threatens you with being struck off if you say anything to the rude, unprofessional, cold hearted receptionists. Who have 0 empathy for patients but then again what do you expect from teenagers.

I rang the GP surgery today to make appointment for my son to see a certain doctor (always been his dr since he was a baby 2012) was informed from the receptionist that the next appointment wouldn't be until 13 September. I asked if I could make it for a later appointment but she refused and said 11.20am i explained that he was back to school and that if i wasnt happy with the appointment the next available appointment wouldn't be till 1 week later. I took that appointment and obviously have to wait for him.to be seen. She then told me that his doctor wasnt this doctor anymore and told me the name of his doctor who I have never heard of.... would have been lovely to be informed of this. I work within the NHS myself and I think this is absolutely appalling service. My child is 7 years old and I dont find this acceptable to wait as long as 5 weeks for appointment. This surgery has got to be the worst to get appointment. I was informed last year that they done 1 late night appointments but I've never been able to get a late night appointment. I work till 4pm from 6.30am and always struggled getting appointment that is suitable for me.
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