I had been in pain for a number of days before seeking medical support. At 7.30am I tried to do the eConsult - it wasn't working - it just kept coming up with the first page. At 8am I phoned the surgery - repeated engaged tone (not the usual call waiting system) At 8.30 I drove to the nearest surgery (Wainscott) which should be open - the doors were locked !!!! So I drove to Cliffe Woods - when I complained about not being able to get through, miraculously my call started to switch through to the call waiting system !!!!! And then i was in the system waiting .... for 1.5 hours. At 10.30am when I finally get through there are no appointments !!!!! Spent the rest of the day in A&E - the new Meddoc system !!!!

It took my husband one and a half hours to try and change an appointment that the practice made for him without even consulting him to see if this would be convenient! One receptionist to manage 4 surgeries is a complete joke. I have given up completely with this useless service. I refuse to waste so much time trying to get through to someone. It took 2 weeks to get my prescription changed after having seen the doctor days before. I have been misdiagnosed so many times and simply not listened to. Now I choose to pay to see a doctor to save my sanity, I am lucky to be able to do this I feel sorry for everyone else that is stuck with this appalling service. Clearly people don’t matter any more. An appalling service, no one I know has such bad medical service.