Back Button Home Page
sbcbwbrbwr
SearchCallWebsiteReviewsWrite
main image
NameCastle Street Medical Centre
AddressCastle Street
Bolsover
Chesterfield
S44 6PP
Phone01246822983

Fax01246 822265

Websitehttp://www.castlestreetme

Email

RatingStar Rating 10 Reviews
CQCCQC Rating

CCGNHS Derby And Derbyshire CCG
E PrescriptionsAvailable
Status :Open
Share
FacebookTwitterWhatsAppLinkedInEmail
See More Doctors near here
 GP Information
Castle Street Medical Centre is a GP Practice in Chesterfield and provides a list of services listed below if available. This GP practice has 10 reviews with a rating of 2.2 out of 5.

  Opening Times    Open
DayOpening Times
Mon07:30-18:30
Tue08:00-18:30
Wed08:00-18:30
Thu08:00-19:30
Fri08:00-18:30
AA
  GP LocationDirections
show map
..
GP Services
  • Anticoagulant monitoring and dosing
  • Asthma Clinic
  • Baby clinic with health visitor
  • Child Immunisations
  • COPD clinic with spirometry
  • Learning disability health check
  • Minor surgery (removal of moles,skin lesions)
  • Obesity management clinic
  • Phlebotomy
  • Travel health with yellow fever
  • Young person's clinic
AA
GP Performance

The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Castle Street Medical Centre is doing in areas that may be important to you.
Health MetricDetailIndicator
Cervical Screening Ages 25 to 49437 individuals have been screened out of a possible 593 eligible people.

A total of 73.7% of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another 38 people to hit the required 80% screening target.		437
Cervical Screening Ages 50 to 64310 individuals have been screened out of a possible 384 eligible people.

A total of 80.7% of possible patients have been screened which is above the required mimimum standard.		310
Overall number of GP appointments2,762 Number of appointments in Aug 2023 from a practice list size of 3,742 patients2,762
Face to face appointments2,471 Face to Face appointments in Aug 2023 which is 89.5% of the total number of appointments.2,471
Home Visits0 Home Visits in Aug 2023 which is 0% of the total number of appointments.0
Telephone appointments17 Telephone appointments in Aug 2023 which is 0.6% of the total number of appointments.17
Unknown appointments262 Unknown appointments in Aug 2023 which is 9.5% of the total number of appointments.262
Video call appointments12 Video call appointments in Aug 2023 which is 0.4% of the total number of appointments.12


AA
   Patient Ratings
..

Excellent
3

Good
 

Ok
 

Poor
 

Terrible
7

..

Patient Reviews

Castle Street Medical Centre
By:Anonymous
Date:Jun 1 2021
Rating:Star Rating
Review Source

Poor service, we had discrimination and my family member did not get the right treatment for there condition, ever since this poor treatment my family members health and lifestyle ruined, going to this surgery has ruined everything, ( including data)

Castle Street Medical Centre
By:Anonymous
Date:May 13 2019
Rating:Star Rating
Review Source

My wife has had severe allergies to Warfarin due to the colour of the pills and we have had difficulty in finding a white uncoated uncoloured warfarin pill. A trainee doctor at the surgery took quick and caring positive action when we located a white warfarin tablet, to ensure that my wife was immediately admitted to Hospital to undergo allergy testing which resulted in no reaction. Her speedy and timely action has enabled my wife to start the medication which had been delayed for four months by other Hospitals in the region who are concerned with her heart condition and pending open heart surgery. What the GP did may have extended her life or even saved it, and Castle Street surgery needs to be complimented upon her presence of mind and positive actions.
Original Comment Report...

Reply from Castle Street Medical Centre
Thu, 30 May 2019 10:45:50 +0100

Thank you for taking the time to tell us about your experience at Castle Street Surgery. All of our GP's strive to provide the best possible person centred care. We are particularly happy to hear that our trainee GP was able to help your wife access the medication she needed and took steps to make sure this was timely and safe. We will make sure the surgery and trainee GP receive your feedback and we will be complimenting her upon her presence of mind and positive actions. Thank you

Castle Street Medical Centre
By:Castle S
Date:Oct 12 2018
Rating:Star Rating
Review Source

Whilst the GP's when you finally see them are caring, sensitive and complete their job to the best standard, the facade prior to this is appalling. The receptionist is without doubt the rudest lady I have ever met and needs some serious training in customer care. Whilst (eventually) on the phone to book in appointments, it is alarming to hear other calls being taken in the background detailing patients data - surely not GDPR compliant? When questioning a previous appointment, there was log of this even on the system regarding what was discussed etc - pretty alarming do you not think? I have been a member of this practice since my birth and after the last 6 months of unsatisfactory treatment I and my family certainly will not be returning!
Original Comment Report...

Reply from Castle Street Medical Centre
Tue, 16 Oct 2018 11:47:04 +0100

We thank you for your complements about the GP’s at Castle Street but we are very sorry to hear about your dissatisfaction with our service and also some of our reception/administration staff. We are also very concerned that as a result of this you do not feel that you and your family can continue to receive care from us. We have taken your comments and feedback very seriously. We will look into the issues that you have raised and implement any actions that we identify to ensure improvements are made. However, we would like the opportunity to discuss this with you personally. If this is acceptable then please call Tracey Sigsworth, Practice Manager on 01246 822983 to arrange for her to meet with you. Alternatively, if you feel that you would like to discuss this outside of the practice, then please call our Patient Experience Team (PET) on 01773 525119 and ask for Joy Keeton, Complaints Manager who will be very happy to take this matter forward for you. Once again, apologies for your poor experience and thank you for taking the time to let us know about your concerns. We would really like the opportunity to discuss these with you personally.

See 7 more Reviews...
..
  Write a Review
AA

Castle Street Medical Centre

GP Practice in Chesterfield

Compare GP practices near Chesterfield