I am so frustrated with the telephone system for ‘trying’ to get a GP appointment, I rang today at exactly 8.30 after all the lecture about covid etc I was told the lines aren’t open yet, I did this three times on speed dial, on the next try the lines were open but all busy so try later, I tried later a number of times all lines busy then no appointments left and cut off. Just not good enough!

Have had some bad experiences here one being my orthopaedic consultant at KMH requesting my GP to refer me to rheumatology but the GP surgery didn’t read the letter just filed it away 6 months later when my orthopaedic consultant asked if I’d had referal yet I explained I’d heard nothing so he sent another letter and again same thing happened, I heard nothing when I had to go in for an ECG I asked the nurse how I find out about how my referal is going on she said she can look on her computer she did this but there was nothing and said she’d chase it up for me, the next morning a GP phoned me to apologise and told me no one had read the letters they’d just been filed away, took 2 and half years for me to finally get my rheumatology appointment, another was I saw a doctor due to having stomach pains he said “you have gallstones, you fit the 3 F criteria, female, fair skinned and fat” he sent me for scan and I didn’t have gallstones, I just found this rude the way he phrased it, and another was having issues with my prescription and was stressing and unsure what to do, I spoke to a lady at the prescription desk she told me what I already knew that my gp sent it to local pharmacy I explained they haven’t got it and told me to chase it up with my GP surgery prescription deal and her response was “it was sent to Rowlands pharmacy it’s the responsibility to deal with now” was very blunt and rude and didn’t want to give me any advice, thankfully my pharmacist made some calls and found my prescription at another pharmacy and sorted the issue for me, it’s also a nightmare to book appointments, other than that most of the GPs and other stuff are great