We joined this practice in 2014. We experienced a very efficient service from the then Proprietors. Unfortunately- let’s speed up to January 2023, such a decline in service, both with triage and face-to-face. The exchange of personnel a few years ago seems to have really affected the whole experience- from Reception service up! The current triage service is a joke, we have inarticulate prompts on recorded messages, both admin and Doctors. And my goodness, how long does it take to finally cut to the chase! You should listen to yourselves! Finally - relief at having jumped the hurdles, only to be be told xx and z why you cannot possibly score an appointment for the next few weeks! Ring back at 8 tomorrow- seriously, I feel lucky I’m not suffering any manic/depressive condition! Come on - you need to stop hiding behind COVID and get back to normal!

Poor service can’t ever get appointment 8am on the phone for half an hour while trying to get children ready for school, once was the best doctors now it’s gone down hill going to change doctors after 24 years with the practice.

I tried phoning Thursday and Fiday both days at 8an,in a queue (24).3/4 hour later the receptionist told me in an acid tone no appointment available.!What a waste of time.I am a new patient, but what do you have to do to get an appointment. Is beyond belief.. Awaiting call back from 111 completely different service altogether.!!