Have been in a lot of pain with a foot infection and the doctor sent my prescription electronically to the pharmacy , however the antibiotics were making me feel dreadful so I rang the pharmacy for advice and was told they would contact surgery for an alternative medicine , and within two hours I had a call to say my new prescription was ready , I was so grateful to the shop manager whom I felt gave excellent customer service especially as now a few hours later I am starting to feel a little better, so thank you to all the staff at this friendly little pharmacy

Reply from Well Plymouth - Bampfylde Way
Tue, 28 May 2019 17:05:46 +0100

Hello, Thank you for your message informing us of the great service you received, from our Well Plymouth - Bampfylde Way. We appreciate this feedback and this will be passed over to the branch team to ensure they are aware too. Their Regional Manager has already been informed and they will acknowledge this directly with the branch manager and their colleagues. I will highlight how the branch was able to assist you in obtaining an alternative prescription in a short amount of time, and how this had you feeling better within a few hours. It is great to hear how the staff went above and beyond, and how friendly they always are at the pharmacy. Thank you again for bringing this to our attention. You can always contact us directly by emailing yourexperience@well.co.uk. Kind Regards, Pharmacy Superintendent's Team

I've visited this pharmacy on various occasions and always found the pharmacist very knowledgeable in current medications am on and other members of staff very friendly and accommodating.

Reply from Well Plymouth - Bampfylde Way
Thu, 18 Jan 2018 12:08:54 Z

Thank you for your message in which you highlight the praiseworthy service you receive from our colleagues at Well Plymouth - Bampfylde Way. I can assure you that your feedback will be passed on to the branch team and highlighted to the Regional Development Manager (RDM), the latter of whom is responsible for our pharmacies in the area, as I am sure they will be delighted to hear what a good service they provide. Kind regards, Pharmacy Superintendent’s Team