I received a txt today (29/1/18) from Boots 10/11 Queens Parade, BN3 saying my prescription was ready. As my partner was close to Boots, she went and asked for the prescription. The person (who was new) serving her said there was no prescription for me. Later the same day, I went along and showed my txt message (it must have been the same person as they mentioned my wife had already inquired) and again I was told no prescription. I reminded her that it was probably something to do with a previous unfulfilled prescription, and again I was told that nothing had been received, but the person serving new about the medicine having manufacturing problems which she said they still had. I remembered that I had a receipt for the unfulfilled prescription and had received the text message saying I had a prescription ready, when again I was told that there was nothing for me. Fortunately another person (who I have seen on many occasions at this Boots) indicated that she needed to look in the prescription box (you would have thought this was common sense) where my prescription/medicine was found. No apology or even the slightest bit of regret was shown which was disappointing and I was annoyed enough to write this review. Boots please train you staff on the basics of serving in a pharmacy and being polite and attentive. My partner and I wasted over an hour at this pharmacy due to your badly trained staff.