Bad service, I noticed while often waiting in line that prescriptions are not ready in time, they act like they don't know anything, I checked with my GP the prescription has been sent and I ordered it 4 days in advance. I don't know is it's due to sheer incompetence but you if are on a repeat prescription or you have some important medication you expect more than "we don't know what's happened" with your medication. Sometimes they all sit in the back and can't be bothered to answer the counter. I wish I had another pharmacy nearby otherwise I would never use and recommend that anyone that can avoid Lloyds altogether as this is not the only one with problems. If I could I would give it a minus 5.

Reply from LloydsPharmacy
Fri, 06 Sep 2019 14:11:52 +0100

Hi there Thank you for taking the time to post your review. I apologise for the poor experience you've had when visiting our pharmacy. This certainly isn't the standard of service we expect for our customers and I'm sorry for any upset caused. I will ensure your feedback is recorded and shared with the Regional Management Team, who will take any appropriate action found to be necessary. I hope that the pharmacy team will reflect on this matter and make the appropriate changes to their professional practices. In the meantime, have you since received your medication? If not, please call our customer Care Team on 0345 600 3565 and select option 2. I apologise for any inconvenience caused. Jas