After many incidents of late or missing prescriptions I was told ''find another chemist'' I complained to head office and for a time things improved. Now back to form with prescriptions missing and no one answering the telephone. My GP surgery tried to phone them also and got no reply, apparently this is the norm.

Reply from Well Plymouth - Torridge Way
Wed, 27 Dec 2017 13:52:11 Z

Thank you for your message detailing your experience while visiting our Well Plymouth - Torridge Way. I would like to apologize for any inconvenience that may have been caused and thank you for bringing this to our attention and providing us with the opportunity to put this right. Please be assured that customer service is of paramount importance to us and we welcome all feedback, to ensure we are delivering an expert and professional service and are providing the best possible experience to our customers, and to enable us to take action where required. I will speak to the Branch Manager regarding the concerns you have raised. Following this conversation, we will be able to identify the root cause of these issues and will be implement necessary changes to improve their service. Thank you again for taking the time to contact us and I once again offer my sincere apologies. Please do not hesitate to contact the Superintendent’s Team by emailing yourexperience@well.co.uk. Kind regards, Well Pharmacy Superintendent's Team

This has to be one of the worst pharmacies I've ever used. They never have my prescription ready even after a week of it sitting on the online system. The whole idea of the online prescription service was that it was supposed to be ready for you to pick up a few days later. Most of the time mine hasn't even been downloaded off the computer!

Reply from Well Plymouth - Torridge Way
Thu, 02 Nov 2017 14:38:04 Z

Thank you for your message detailing your experience while visiting our Well Plymouth - Torridge Way. I would like to apologize for any inconvenience that may have been caused and thank you for bringing this to our attention and providing us with the opportunity to put this right. Please be assured that customer service is of paramount importance to us and we welcome all feedback, to ensure we are delivering an expert and professional service and are providing the best possible experience to our customers, and to enable us to take action where required. I will speak to the Branch Manager regarding the concerns you have raised. Following this conversation, we will be able to identify the root cause of these issues and will be implement necessary changes to improve their service. Thank you again for taking the time to contact us and I once again offer my sincere apologies. Please do not hesitate to contact the Superintendent’s Team by emailing yourexperience@well.co.uk. Kind regards, Well Pharmacy Superintendent's Team