As this is my local pharmacy unfortunately I have to visit it often It has never been well run but the excuse about being under staffed wears a little thin over the years Today they out did themselves.I was around 6th in the queue when I arrived and had to wait around 20 minutes to get to the front of the queue- by the time I left the queue was much longer. One person only was serving customers whilst 5 were in the pharmacy section,one of which was just moving boxes around the whole time I was there.I suggested(politely) to the member of staff serving it would be a good idea to get someone else serving from the back,business,and this is a business, is about the customer afterall.This provoked a rather angry response from one of the staff which frankly was uncalled for .Of those in front of me 2 had to come back because their medication was unready,a very common scenario here and this was my own second attempt.Further one poor old lady had similarly had to queue for 20 minutes just to buy a product from the shop,by the end she was unable to stand any longer! If this was a one off experience I`d ignore it but unfortunately it was just a bit worse than usual.I should add I am not prone to wasting my time writing reviews but on this occasion I feel compelled !!

Reply from LloydsPharmacy
Fri, 11 Jan 2019 14:29:14 Z

Hi there Thanks for taking the time to post your review. I am very sorry to read about the poor experience you've had recently when visiting our pharmacy. I can assure you this isn't the level of service we expect for our customers and I do apologise. I will ensure this is shared with the Area Manager, who will the necessary action. Your feedback is very important to us as this helps us to identify which areas we need to focus on improving. Just to confirm did you receive your medication? If not, please call our Customer Care Team on 0345 600 3565 and select option 2 as soon as you can. Jas