Hi first impressions of the hospital were good then changed with their communication and attitude My procedure was cancelled on the day they provided initially by letter through no fault of my own and then also a second time. Contacting the hospital proved to be extremely difficult and my calls were left unanswered and no direct email was available or provided. When I was contacted by them on withheld numbers the staff were always abrupt, The attitude of the staff was rude, discourteous, abrupt, bordering on arrogant! Each time I was contacted I was in work and explained this and just faced the same ongoing attitude. I suspect this is down to the fact I wasnt actually a paying private patient and had been referred by my GP! Was spoken to like I was burdening them and just an annoyance. All in all has left a very negative impression of what initially presents as as a nice professional hospital from the outside. A lovely building and great marketing give off a very good impression. Unfortunately this is then let down by staff attitude, poor telephone manner and just rude abrupt staff. Im sure if a few thousand pounds is being paid your journey may be a little different!! To sum up a, very negative experience from start to finish resulting in me cancelling all procedures and contact with the place. Staff attitude, politeness and communication is always key in any organisation and not only for people paying lots of money!