I will never ever use their service again. First, I went for an eye appointment, everything went fine. They said they will deliver the trial contact lenses but did not happen, so didn’t bother too much about it. Then, they called me after three months again stating I need an eye appointment. I was quite baffled as I just had my eye check few months back. I went to the appointment anyway and they also don’t know why I was scheduled for an eye appointment. The lady doctor then just did additional checks and gave me the trial contact lenses stating that I try them on and scheduled me for another appointment in a month to see if there are any issues with the contacts and if none then I can place my order. So after a month, they gave me a call and I had my eye check up again. At this time, they asked me to place my order for contact lenses which I can collect at a later date, and I ordered contact lenses good for a month. More than a week after, they called me back stating that my order was ready. I went to their store, and the staff gave me contact lenses. I was not able to check if they are correct as I was confident that those are the contact lenses that I ordered. When I got back home, I check the contact lenses that were given to me and it was not the prescription lenses that I ordered. Rather, they were trial lenses and not for resale as stated in the packaging; it is only good for ten days as well and not for a month as I have purchased. I gave their branch a call (02083131545) multiple times, and to no surprise, they are not picking up the call. It’s just been ringing endlessly. So I gave the main customer service a call, and they said they will email the Bromley branch. Tried to call the Bromley branch again but to no avail. It is disappointing to have their services so save yourself the headache and never ever go to this branch. They don’t have good customer service at all.

I booked an appointment early at Bromley store for today at 1355 as I was not sure what I will be doing next month anyway when I arrived the store was empty but despite this I was told that if I wanted to have the test I would have to pay as I booked an appointment before I was due I refused as I don't see what the problem is with turning up early you will not be seeing me in store for future appointments as I am not happy with today's attitude by your staff obviously trying to make money