i found the receptionist at this optician quite rude. The first time I used them I dismissed it as her having a bad day and I proceeded to use them anyway. The second time I came she was still rude and this time I decided to turn around and go somewhere else.

Avoid using this company's services if at all possible. There are many other, better clinics than this one. Their employees' lack of communication is formidable. If you are unhappy with their services for any reason, they will treat you as if you are the last man on the planet. Disgraceful. Even if you paid for them, they will not return the prescription or the consultation results.