Have been going to this opticians since I was a little girl living in Canada, and spent a lot of money here due to my eye condition. Had booked an appointment because I’m having further medical issues that warrant an eye check. Unfortunately, I’ve been ill for the last 4 days with a kidney infection and missed work, and for the first time slept properly last night. As a result of this I missed my appointment, so I called them first thing and explained and sincerely apologised. The receptionist on the phone showed no empathy and told me that I had missed a previous appointment so I would have to pay a £40 charge. I asked when that was and she said APRIL 2018! Four years ago - hadn’t even gone to university yet!!!!! Not paying, no longer going. Really disappointed. Mamdani (was) a lovely man and a good optician but if this is his policy then I’m sorry this is not how you treat people.

Having visited this Optician for many years and always purchased my glasses with them I was astonished at the response from them that because I had seen a pair of glasses elsewhere which were more suited to my face they said I would have to take any future appointments elsewhere. I was extremely upset and disappointed at this remark which was made in front of other customers.
Original Comment Report...