My husband bought a pair of expensive glasses here, after an eye test nearly a year ago. (The actual eye test was perfunctory and unprofessional) The arm fell off his glasses the other day and he returned to the branch, requesting that they be fixed, (an easy job) He was informed that they would have to be sent away and that the cost would be the same as a new pair of glasses, (about £80.00) and that he should just buy a new pair of glasses. When my husband complained about this, the assistant consulted the manager who merely told them that this was correct. This situation is outrageous. The glasses are not a year old yet and the "just buy a new pair" attitude, is redolent of the profit-making, screw the customer policy and is not what we would have expected from Boots. We won't be using Boots opticians again. However, this London Road branch was grossly unsatisfactory from start to finish and we will dissuade everyone we know from using it. Whatever happened to customer service!
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My wife did an eye test today and was offered and pressurized to buy an expensive glass+Frame which are not worth it. Spend almost an hour on the phone to get refund for the placed order....customer service over the phone wasn't great at all. Never ever again.
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