My daughter stopped going to this optician after she asked to pay by instalments when she needed replacement glasses. Her old glasses had broken, she is the only driver in her household - which includes a young child - and was in receipt of disability-related benefits due to her long-term health problems. Because of her low income, she was unable to pay in a lump sum for an unplanned extra expense. Specsavers Launceston refused to let her have her replacement glasses until they were paid in full - even though she offered a deposit in advance - and she was obliged to drive - school runs, shopping, medical appointments, with glasses frames sellotaped together as best she could. When I became aware of her situation (I do not live in the area), I paid Specsavers in full so that my daughter and granddaughter were no longer at risk from a driving accident, due to Specsavers Launceston's apparent policy of putting profit before eye health and customers' dignity.
Original Comment Report...