After receiving an email to tell me to collect my contact lenses from the store in Scunthorpe and after making a 16 mile journey to collect them I was told I couldn't have them as my eye check was out of date. The review date for my lenses was due on the 27th September and I was collecting the lenses on the 25th September (Two days earlier)!!! I am very frustrated and angry about this. Why send the email? Why waste my most valuable time (I am a carer for my dying father), hence why I have been unable to make an appointment earlier. The compassion from this store was nil and I hope they never have to go through what I am go through. I appreciate my eye test is important and have made an appointment for a review but still was told it wasn't there call to let me have the lenses that I have paid for. This is outrageous. When I told them to cancel my plan and I will go elsewhere for check ups in future. I was asked 'what did they want me to do with the lenses because I have paid for them'. I would not recommend Tesco Opticians to anyone.
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