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Patient Ratings | ||||||||||||
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By: | Anonymous |
| Mar 30 2023 | |||
Today I was called a liar by the salesperson in this shop . This in front of another customer with whom I was conversing . One frequents the high street in the expectation of good customer service . Not to have one’s good name traduced ! When I later returned with incontrovertible evidence that I was not lying I did receive a verbal apology. However this has soured my relationship with this Company - albeit I have always found Julian himself to be highly professional. |
By: | Yvonne |
| Dec 7 2022 | |||
I have been a customer for 14 years, the service from this opticians is excellent, all staff friendly and helpful. Big thank you to Debs for sorting out my broken glasses, she went above and beyond to get them mended for me. Many thanks |
By: | Anonymous |
| Apr 10 2023 | |||
I was contacted by Julian May himself who had read the review about my being disbelieved , made enquiries, and has now apologised for the unfortunate misunderstanding and has also offered generous compensation . My complaint has thus been handled professionally and to my satisfaction . None of us are infallible. Mistakes happen. But heartfelt apologies are comparatively rare . Thank you Julian . |
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