On Tuesday 17th July 2018 I attended an appointment made online scheduled for 11:45am. I traveled from Swaffam a distance of 13 miles. I encountered slow moving traffic on the A47 and on arrival at Dereham then had to find adequate parking that would let me park for longer than 1.5 hours, as a result of this I was 10 minutes late for my appointment and was asked to be seated to see if the optician would see me. Shortly after this I was informed by the branch manager that I would not be seen as I was late for the appointment. I informed the manager that on numerous past appointments I had arrived well on time only to be kept waiting for maybe 10 -15 minuted before being seen, but to no avail. I find it difficult to believe that there are no contingency plans put in place for late arrivals, I was after all 10 minutes late. Rest assured I will definitely not be using this branch or indeed any branch of Specsavers again as customer service is definitely not on your agenda . My round trip was 26 miles there and back only to be treated as a naughty schoolboy late for class. Thank you Specsavers
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They never answer the phone have called multiple time over several days with no answer and no return on voicemail. My last appointment was cancel multiple time delaying it but 3 months
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