Recently just picked up my new glasses fro the Stirling store and been back twice to say they didn't sit properly and they are sitting still loose on one side. It actually looks the right leg is at an angle. They say it is because of my prescription causing this. Still not right and bouncing up and down on one ear, very slack. They second time I went back, the assistant had a bit of a tone in his voice. Was a bit like that when he worked at Optical Express too. I have been a customer at your Stirling branch for many years and haven't had this before. No one is listening to me who has to wear them and it's so frustrating. Feel like you don't really get to choose as the customer what I like also. So rushed.

Took my daughter to pick up her glasses, she complained she couldn’t see through the new ones. Very rude staff member (black dude couldn’t catch his name) told her she needed to just wear them “and get used to them” he then took her old glasses away and told her “you can’t have these” Next day she still can’t see, has horrendous headaches, we called and they asked us to pop down…. All ok so far. We get there and I asked where her old glasses were as she can’t have no glasses. “We don’t take old glasses” I told them they most definitely did. Same member of staff who fitted her glasses then interrupts my conversation to say he didn’t take her old glasses. I explain he did. “You weren’t there so you need to stop talking” My husband then interjected and told him he was there and that’s what happened. He loudly called us liars. I asked them to check the cctv and lo and behold, we were right and Mr arrogant attitude was the liar. They sorted her glasses and gave her a free pair but I have NEVER been spoken to with such a huge level of disrespect. What’s worse is that upon telling other people about this 3 other people have stopped going here because of this one man! Maybe retrain him or don’t let him near the public. Under no circumstances is it ok to tell a customer they are lying and it’s beyond the pale to tell them to stop talking. Man’s an imbecile and I certainly will never be back nor will any of my family! As for his forced apology before we left “Sorry you remember things wrong” isn’t really a sorry. He can stick it right up his behind if there’s room… his head so far up there already.